May 9, 2019 By Matt Zentz
When you're ready to scope out a custom application for your small business to improve business processes, interactions with customers, or some other purpose, it may be hard to find a qualified developer who you like and has a reasonable price. Eventually, you'll find one, agree on a price, and they'll start building the app. But if you haven't researched the platform they use, you could be stuck with them for a very long time, increase your long term costs, and pigeon hole your vision.
Years ago, I worked with a customer who provided credit card debt reduction services. We built a custom web app that handled the prospect application process. It was a pretty sweet application over 10 years ago that had real-time interaction between the prospect and an advisor. But this story isn't about the app we built. It's about the internal app that was built to handle customer accounts, billing, and all the other intracacies of the customers' debt reduction journey.
That internal desktop app was built using the Alpha platform. Alpha is a programming language that I had never heard of until that time. There was only one developer in the entire metro Indy area that was proficient with it - the guy who built their app.
I don't know much about Alpha and I'm not going to comment on its capabilities. What I do know is once they paid this guy for the initial version of the application they were stuck with him. Nobody else around knew the platform. What do they do if the work quality goes down? What do they do if the guy gets hit by a bus? What choice do they have he raises his rates? What if Alpha stops providing updates for new operating systems? So many questions and so few answers. They were stuck.
In another story, a client had a mobile app built using a development only code-base. That is, the core development system was not a release or production-ready version. Unfortunately, after we inherited the project, we had to rewrite a great deal of the app because some of the main features in the development environment were excluded or updated in the full release version.
This is a legitimate question. Don't be afraid to ask it because if the developer actually gets hit by a bus or suffers some other tragic demise, who will help you? If they can't answer with confidence that they're using a popular platform and there are many other developers who can help, then you should part ways. Otherwise, you could be stuck with them for a long time and tethered to their price increases.
This is a very important question and is obviously dependent on scope. Unless your developer is in-house (which small companies probably shouldn't do anyway), they will have other clients and need to be able to say with some degree of certainty that within a short period of time they can resolve major issues.
Don't skip this. When you get references, make sure you ask the them the following questions:
I recommend asking a friend or acquaintence for their thoughts. At this point, we all know a developer or two. You may not understand the implications of one framework or another in terms of their feature advantages and disadvantages. But from an overall cost standpoint, the language and platform used by a developer can significantly impact initial and long term costs.
Matt Zentz launched Marketpath from a small Broad Ripple bungalow in February 2001 with a focus on custom web application development. He built the first, basic version of a hosted CMS called Webtools and shortly afterward expanded his team and created the first version of Marketpath CMS.
Matt has worked for a national consulting firm, taught computer programming to high school juniors and seniors , and led the information technology arm of the auxiliary business units at Indiana University.
Matt graduated from Indiana University in 1999 with a B.S. in Computer Science and has built custom web applications since 1995. Matt is husband to an amazing & supportive wife, has three beautiful children, and supreme master to Archimedes (Archie) the dog. He coaches various kid sports, enjoys building furniture, and plays guitar and piano. Matt is very active within his church community and several area not-for-profits.