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Web Content Management System

Web Content Management System

CIO Review Names Marketpath CMS one of Top Content Management Systems

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Marketpath is honored to have Marketpath CMS named as one of the industry’s Top Web Content Management Systems by CIOReview Magazine. Last month, CIO Review selected Marketpath as one of their 20 Most Promising Web Content Management Solution Providers.
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Indianapolis Decorators' Show House & Gardens launches New Website

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Indianapolis Decorators' Showhouse (Website Design by Marketpath)The St. Margaret's Hospital Guild, one of Indianapolis’ most respected and longest running volunteer groups, recently launched a new website to promote their organization’s good works and their annual Decorators' Show House and Gardens project.

2013 Show House (April 27-May 12)

Proceeds from the annual Show House, running April 27th - May 12th, benefit Wishard Health (Eskenazi Health) and a variety of their services and programs.  And this year’s house is extra special, featuring Indianapolis’ historic Schnull-Rauch House, located at 3050 North Meridian Street in Indianapolis.   

2013 Indianapolis Decorator's Show House VideoVisit the new St. Margaret’s Guild and Decorators’ Show website to learn more about this year’s Show Home and to learn more about one of Indy’s most successful not-for-profit organizations. The new site, designed and developed by Marketpath, includes beautiful photo and video galleries of the past and present show homes, a blog that hi-lights historical information about this years’ Show House, as well information about Indy’s best decorators and designers that work to restore many of Indianapolis’ most beautiful homes.  The site also features Marketpath CMS, an easy to use web content management system, so that the Guild’s non-technical memebers will be able to easily update and keep the site fresh.

And last, but not least, you can order your Decorators’ Show House tickets directly from the site. They’re perfect for Mother’s Day!

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Publisher Rebuild and Release!

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One of the core mechanisms with a web content management system is its publishing process. The process for Marketpath CMS is unique because we completely separate the content editing and site management tools from the actual live website. 

 

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Casey-Bertram Construction Launches Indianapolis Demolition Website

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Indianapolis Demolition & Construction WebsiteCasey-Bertram Construction, a leader in Indiana demolition services, launched their new website (www.casey-bertram.com) this week.  The site, which was designed and optimized by Marketpath and features our easy to use web content management system, positions Casey-Bertram as Indiana’s demolition services expert.

With 20 years of experience, Casey-Bertram has been a leader in the Indiana demolition market for quite some time, with demolitions projects involving Indiana landmarks such as the Indianapolis Motor Speedway, Eli Lilly, the Indiana Convention Center, and the Indiana State Fair grounds.  Casey-Bertram even provided demolition services for ABC's Extreme Makeover Home Edition television series.

Website Hi-Lights Demolition Expertise

The main objective of the new site was to highlight Casey-Bertram’s demolition experience and breadth of service offerings in its three main markets: commercial demolition, industrial demolition and residential (home) demolition.  This was accomplished on the website with a number of features including: large image galleries, a demolition project gallery featuring over 25 Indiana demolition projects, a new Demolition Blog, and a section devoted to Indiana demolition videos.  The site even features the Casey-Bertram Salvage Store, where Indianapolis contractors or consumers can get great deals on recycled products ranging from electric motors, to brass doors, to air conditioner units.  

Scott Casey, President of Casey-Bertram, believes the new site does a much better of job of providing credibility and highlighting the organizations capabilities. 

“Marketpath has brought our website from very basic to a modifiable site that can grow as our business evolves.  I had no idea of interworking’s of SEO, blogs, keywords, etc. -  all the components that actually drive traffic and conversions on the web.  Marketpath extensively went over every detail and asked numerous questions to understand our business in order to tailor the website.” 

Indianapolis Building & Home DemolitionIf you need a small business or construction website - call Marketpath.  If you need an Indianapolis area building or home demolished - check out Casey-Bertram. 

Or just watch some of their demolition videos for fun!

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How Easy is Marketpath CMS? Build a New Web Page in Minutes!

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The holidays and the Super Bowl are over, so it’s time to get back to our “How Easy is Marketpath CMS” series.  This week, we’ll demonstrate how easy it is to create a brand new web page using Marketpath CMS, our web content management system for small businesses.   

Think about it.  Marketpath lets you create any type of new page in minutes: new product pages, promotional offers, event pages, news, resources pages, project galleries, and more.  Now days, online success is all about content marketing - and we’ll let you easily create the content and calls-to-action your business needs to enhance customer engagement, increase credibility and create leads.  In short- we’ll make your website and online marketing easy

Keep an eye out for our next installment to see how Marketpath lets you easily manage your website’s on-page SEO.

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Migrating to a New CMS

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Migrating Content Management SystemsAre you starting to outgrown your current web content management system or blogging platform? Migrating your website or blog to a new content management system can be an intimidating task, depending on how much content your current site has.  But no matter what the reason for the move (capability, cost, support, etc.), there are a few steps that you should ensure are handled carefully while performing the migration.  First things first:

Get Your Content

Whether this means getting into a database and downloading all of the previous content or posts, or copying the content manually, don’t shut the old site down until you have a copy of everything that you’ve done in the past. 

Grab Your Old Sitemap

You may be building a website from scratch, so a lot of these pages might not be getting transferred to the new system.  That’s okay, this step will make sense, I promise.

Set up New Pages/Posts

Within the new content management system, build out your website like its being built from scratch.  When naming pages, consider the SEO value of each page name (be descriptive, but to the point).  Copy the old blog posts into the new system and take note of how the URL is generated. (www.URL.com/blog/blog-post-title)

Set Up Redirects

This is probably the most important, and often times painstaking piece of migrating to a new CMS.  Each blog post from the old system should be set up as a redirect to the new URL. For instance, if your old blog created URLs like this: blog.URL.com/blog-post-title, but the new CMS creates them like this: www.URL.com/blog/blog-post-title, then you want to make sure you redirect the old URL to the new URL as to not lose any link value.  URLs from the old site (you grabbed that old sitemap, right?) should be setup as redirects to new, corresponding pages on the new site. 

Migrating systems can be a daunting task.  Have a plan before moving forward with any content migration to make sure each detail is preserved, and a whole bunch of 404’s aren’t created in the process.       



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How Easy Is Marketpath CMS? Add a Video to Your Site in Minutes!

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This is our second post in our “How Easy is Marketpath CMS” series.  Last week, our video showed you how simple it is to add SEO friendly images to your website using our easy CMS.  This week we’ll demonstrate how effortless it is to add a video to your website using our web content management system for small businesses.  

 
The best way to enhance your organization’s online marketing is to give your team a solution that makes managing and marketing your website easy.  With Marketpath, you don’t need technical experts adding unnecessary time and cost to your website updates.  Instead, your marketing team will be able to proactively add content to improve your site’s SEO results, enhance customer engagement, and increase leads.

Stayed tuned for our next installment to see how you can add an entire new page to your website in just minutes!  Until then, Merry Christmas and Happy Hanukkah.
 

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5 Lesser-Known Benefits of Software-as-a-Service

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Since the idea of Software-as-a-Service (SaaS) has been around for quite a few years, the benefits have become pretty well known.  The SaaS proponents stand behind the lower cost of entry, the speed of implementation and availability of the software (not installed).  I wanted to dig a little deeper and take a look at some of the lesser known benefits of the Software-as-a-Service model.

No IT Staff Necessary

No IT Staff NecessaryMany small to medium sized business don't have internal IT staff, which makes them a perfect candidate for SaaS adoption.  In the world of web content management systems, an often-used alternative to SaaS is the Open Source platform (Joomla, Drupal, Wordpress ,etc).  While these programs have their place in the market, they are often written for "geeks" by "geeks".  We have helped numerous companies and organizations migrate away from these platforms after they have become frustrated with their supposedly "easy-to-use" open source system. Without internal IT staff, simplicity should become a major factor in the decision making process.  

Frees Up IT Staff Time

If you do have the luxury of having an in-house IT staff, they are probably strapped for time and bogged down with multiple duties.  Off-loading some of the workload of maintaining a web hosting server and a website is a quick, and usually cost-effective way, to make your IT staff more effective.  Utilizing an easy-to-use, SaaS content management system allows your marketing staff to take control of the most powerful marketing tool at your disposal, your website.  Keeping your IT staff out of your marketing efforts is essential to your online success. 

Eliminates Frustrating Maintenance

SaaS products can be quickly and easily patched and upgraded by the company responsible for the software, eliminating time-consuming maintenance for the customer.  Because SaaS products are built around one central core, applying a patch to it remedies any problems that may be occurring for all of the users.  There is no need to worry about software versioning, expensive updates, or in-house hardware problems.   

Less Learning Curve (Typically)

Easier Learning CurveBecause SaaS products are web-based, users typically latch onto them faster than installed software.  We all use the Internet every day, whether it be for browsing, shopping, or connecting with people, we have all become accustomed to web-based interfaces.  SaaS products piggy-back off this familiar look and feel, making the learning curve much less intimidating.

Never Out of Date

Subscribing to a Software-as-a-Service platform grants you a free pass to each and every update that is released for the software.  You can rest assured that you are getting the latest technology each and every time that you log onto the system.  This allows you to focus on completing your tasks, not wondering if the system will work.

Which SaaS products do you utilize?  What are some of the pros (or cons) that you see in the service offering? 





 

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7 Ways to Drive Results With Your Website, Print, and Email Marketing [Lunch & Learn]

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Join Delivra, The Jackson Group and Marketpath on Tuesday, June 20th for lunch, networking, and an opportunity to review best practices to increase your client engagement utilizing your website, print and email marketing campaigns.
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Bridge Fabrication Expert Launches New Website

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Wabash Steel needed a new site that clearly highlighted the company’s bridge fabrication experience and service offerings along with their culture. After meeting with the Wabash Steel team, Marketpath was able to identify core features that would improve their online presence and create future opportunities to attract new business.
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6 Ways Buying a Website is Like Buying a House

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Often there is a lot of question around the cost of a website, what investment a person should expect, and what is right or wrong when buying a website, which is why I’d like to give you a real-life comparison of why buying a website is a lot like buying a house.
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Stamping and Manufacturing Expert Launches New Website

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Mursix launches their new redesigned website with the help of Marketpath’s website design and development expertise.
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EquiTeam Launches Commercial Construction Website

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Working closely together, Marketpath and EquiTeam developed a plan for the new website that included a number of key features.
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Credit Union Launches Website to Promote Member Financial Health

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Financial Health Federal Credit Union (FHFCU) approached Marketpath about redesigning their website to promote who they are and what they do. As a credit union, they wanted to highlight the difference between credit unions and banks, while increasing their visibility and better communicating their unique services and value-adds to both customers and prospects.
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Why Keyword Research is (Still) Critical to Your Website’s Success

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Despite what you may have heard, Keyword research should still be a prerequisite or component of any search optimization (SEO) planning or website design and development project. Then why, you might ask, have I read so many headlines like:“keywords are dead?”
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10 Rules to Increase Engagement with Website and Email Marketing [Webinar]

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Are you looking for ways to increase engagement with your website or email marketing? Register for our webinar on October 18.
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Why You Need a Mobile Website - 7 Surprising Statistics (Infographic)

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In April of 2015, Google announced that it would use mobile friendly sites as a ranking signal. It labeled sites as “mobile-friendly”. This pushed nearly 85% of all websites to a responsive design. View our 7 surprising statistics. Infographic included.
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5 Easy Ways to Speed up Your Website without calling Your Developer

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The speed at which your site loads for end users is enormously important. And it’s not just that Google thinks it’s important, it’s that your visitors think it’s important. Make them wait around too long and your traffic will drop like a rock, if you have any to begin with. Here are a few simple tricks you can use to improve site speed without calling a developer.
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Best Practices for Effective Content Marketing

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Most marketers agree that content marketing is very difficult to do well, especially for small businesses with limited people and resources. To help I’ve put together a list of guidelines or best practices for effective content marketing.
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Anatomy of a Web Request

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When you click on a link or type a website address into your browser's address field the invisible gears of the Internet get to work. When everything is working hunky dunky you probably give little thought to how it all works. But if you're like most people you become lost and helpless when a single piece of this massive orchestration fails. My goal is to help clear that up for you, at least a bit.
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Welcome to Our New Website!

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Welcome to our new website! We created a site that better fits our brand and helps our clients find information they need quickly.
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Images for the Web 101

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If a picture is worth a thousand words, you want to be displaying the sharpest, cleanest and best images to represent your business on your website. Graphics can transform an otherwise bland site into a striking and powerful communication channel for your brand. 
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Venture Logistics Launches New Business & New Website!

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Venture Logistics launched a new website to highlight the merger of TransCorr and Venture Logistics, support their growth in the Midwest, Southeast and East Coast, and position the new organization as a leader in Premier Trucking Services.
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Responsive Web Design & Social Marketing Elevate Indianapolis Cleaning Business

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Accent Maid Service is a professional cleaning service that has been around since 1982.  They offer home cleaning, condo and apartment cleaning, corporate housing cleaning, and commercial office cleaning. With a small team, Accent Maid creates a more personalized cleaning experience for the customer.  Accent Maid uses the best products including eco-friendly and green products. 
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Minimum Viable Website Marketing for a Small Business

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Small businesses have an especially difficult time providing their products and services while simultaneously marketing them. Day to day fires and calls to arms pull you away from important promotional activities that are the fuel for future business opportunities. 
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Ten (10) Questions to Determine if You Need a New Website

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So you work for or own a small or medium sized business. You have a website, you’re not sure if it is adding any value, but you’re also not sure you want to spend the time and money to upgrade it.
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Why Your Business Should Select Marketpath CMS for Web Content Management & Marketing

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Is your website successful? Does your site support your brand, drive business growth, and bring in sales Marketpath (Indianapolis Web Design, Development & Content Management)leads? If not, it’s time to consider upgrading your business website. In the age of technology an informative, appealing, and accessible website has a direct correlation to business growth and credibility.

Marketpath CMS is the web content management and content marketing solution that can convert your website from a static billboard into a valuable marketing tool that can drive business growth. Here are just a few of the reasons why your business should choose Marketpath CMS:

Great Tool Set-

Marketpath CMS provides the perfect toolset to manage your website updates and content marketing. Our software gives your business a stress-free way to manage and update your site even for non-technical people. All updates and additions to the site happen in one place, via the web! Whether one is updating text copy, adding images or videos to a gallery, or creating calendar events, Marketpath CMS does it all! Businesses have the ability to create event registration pages, to build surveys and web forms via our form builder, to work with SEO tools, to create and publish blogs, and more. With Marketpath CMS’s breadth of tools and ease, it makes confusing and tricky website marketing effortless!

Support-

Selecting Marketpath CMS means you’ve chosen one of the easiest and highest rated content management systems available today – one that is currently used by hundreds of other large and small businesses. But that’s not all; you’ll all receive the constant support of the Marketpath team. With your Marketpath CMS subscription, you’ll receive unlimited support for all your website and content management needs. You can call or email at any time and we’ll be eager to help with any questions or needs. Need help uploading a case study or document for the first time? We can walk you through it. Forgot how to add a video? We’ll help you out. But it isn’t only technical support Marketpath can provide. We’re also available to provide marketing assistance and guidance when desired. Need advice on creating a landing page or on how to optimize a new page for search? Just ask and we’ll gladly provide marketing advice. For many small businesses, with limited technical or marketing resources, Marketpath can be a valuable partner that supports your internal team. One of our strengths is our availability and dedication to our customers.

Website Monitoring and Hosting-

In addition to our support, Marketpath meets all your website monitoring and hosting needs. We track your site to make sure it is up and running and our alerted if any issues arise. We also monitor your website to ensure it is always working at an acceptable speed, so that your users have a positive experience. As a small business it can be difficult to have enough technical resources that have both the time and experience to handle your growing website needs. When you work with Marketpath, you won’t need any internal technical support - Marketpath manages it all.

Automatic Upgrades-

With Marketpath CMS your business doesn’t have to worry about keeping up with the latest technology trends and changes. We’ll add new functionality (new tools, enhancements, etc.) at least every quarter to your software. Your website will never get outdated technically because the Marketpath team works with evolving technology, constantly building it into our software, to improve your digital marketing capabilities. Any new functionalities or technology are automatically made available to your company, so you won’t have to worry about it. That's the benefit of Marketpath CMS's Software as a Servive (SaaS) or On-Demand platform.

Indianapolis Web & Digital Marketing Services (Marketpath,Inc.)Web/Digital Marketing Services-

Marketpath not only gives you a great software toolset and support, but also becomes your partner and expert in digital marketing strategy. Regardless of your online marketing needs, Marketpath is there to work with you. With expertise in web design (including responsive websites) and website development, content marketing, site optimization (SEO), and social marketing, the Marketpath team is there to give your business the online presence it needs.

Let us know how we can help your business or non profit or see how we helped other organizations like yours by visiting our website case studies or website projects sections.

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Saint Dunstan's Website Upgrade

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St. Dunstan’s Episcopal Church recently upgraded their website to support their 
parish and extend invitation for new worshippers in the Maryland area. St. Dunstan’s is located in Bethesda, Maryland and achieved its parish status in 1965. Today, they still have original members of their congregation who were present at the time of the creation and dedication of the church. St. Dunstan’s has remained successful because of their focus on education and music in their thriving Christian Formation Programs.

The new website, designed and developed by Marketpath, is structured to provide up-to-date information on the church and the services they provide, while remaining user-friendly. The new website includes a calendar, allowing people to easily view future events. The site is now a responsive website, allowing the website to be easily accessible on all types of electronic devices. This is a major step forward for St. Dunstan’s, as it allows its churchgoers to quickly find service times and information using their mobile phones and tablets.

Marketpath worked closely with St. Dunstan’s to provide a high quality, user-friendly website, which will allow it to be more accessible to both the church and the parishioners. Additionally, Saint Dunstan also selected Marketpath, because they wanted a functional, user-friendly web content management solution (CMS), that would allow non-technical users to update and add new content to the church's site on a daily basis. The combination of a well designed site and Marketpath CMS, will allow St. Dunstan’s to continue their success and continue to grow its congregation.

To view St. Dunstan’s upgraded website, visit www.stdunstansbethesda.org. To learn more about Marketpath, visit www.marketpath.com or visit our Church and Non-Profit Websites section to learn more about how Marketpath can help your organization enhance their communication and online presence. 
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8 Reasons to Have a Responsive Web Design (Infographic)

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Marketpath Blog: 8 Reasons to Have a Responsive Web Design: With the growth of mobile devices, it is essential that your website is mobile friendly. The growth of mobile devices like smart phones and tablets, and mobile device usage, via games, apps, social media, and websites, it is now essential that your business website is mobile friendly, so that your clients and prospects can easily browse and find information, regardless of what type of device (phone, tablet, desktop, etc.) they are using.
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Stenz Construction Launches Responsive Website

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Stenz Construction Corporation launched a new website this week to support their growth and to further position their organization as a leader in Indianapolis Construction Services.

Stenz Construction Selects Marketpath for Web Design and Web Content ManagementStenz is a full-service general contractor, construction manager and real estate services firm, headquartered in Downtown Indianapolis.  Since their founding in 1973, Stenz has built an impressive resume of work throughout the Midwest and across a variety of project types; ranging from interior remodels to complex high-rise construction, and demanding historic renovation and adaptive reuse projects. Stenz's mission is to deliver quality, innovative and cost effective solutions to their partners and clients. 

Beau Ansty, Director of Asset Management for Stenz, feels that the new site is a dramatic improvement over the company’s previous website and that it does a much better job communicating the organization’s heritage, expertise and capabilities.

“We have enjoyed working with Marketpath on the complete redesign of our website. Their expertise on the aesthetic and content strategy has been invaluable", said Mr. Ansty.

The new website, designed and developed by Marketpath, Inc. is structured around Stenz's construction services (general contracting, construction management, real estate services), while also hi-lighting their expertise with specific types of construction projects, including commercial, residential, historic, multi-family, retail, education, religious, and healthcare construction projects. One of the main areas of the new site is the Stenz Project Gallery, which features large, beautiful photography of various Stenz construction projects, showcasing the craftsmanship on display in many of Indianapolis' most significant landmarks worked on by Stenz.

Indianapolis Responsive Website Design (by Marketpath)The new site also features the Building Traditions Blog, which will provide information about significant construction projects around the state of Indiana, as well as best practices regarding general contracting, construction management, and historic building renovations and urban infill projects. The site was also developed with search optimization (SEO) in mind, so that Stenzcorp.com receives greater visibility within Central Indiana for their general contracting and construction services. The new site was developed using a responsive (mobile-friendly) web design framework, so that mobile users (phone, tablet, etc.) will have the best possible experience when viewing the site and interacting with Stenz Construction.

Finally, Marketpath worked closely with the Stenz team to develop an ongoing content marketing strategy focused creating credibility for the organization and greater online visibility. The content plan leverages the new Building Traditions Blog, to highlight the company’s expertise, while also leveraging visual content through multiple project galleries that feature imagery from Indianapolis area construction projects to hi-light Stenz's quality work. Content syndication via social channels (Facebook, LinkedIn, Google Plus) are also part of the plan. And because Marketpath CMS (website content management) is very easy to use, ongoing site updates and content marketing should be easy to accomplish for Stenz's internal staff.

Learn More

To learn more about Stenz Construction Company, visit their new site at www.Stenzcorp.com and to learn more about Marketpath, visit www.marketpath.com. If you'd like to view additional responsive web designs and sites, visit our Mobile Website Project Gallery.

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3 Responsive Website Frameworks to Consider in 2015

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If you're not using a responsive framework to develop websites you should seriously consider changing course this year. Using a pre-built framework can save you time, help you avoid errors, and lead to a more thorough and better developed site. Here are three that we really like.
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Your 2015 Content Strategy

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Now is the time to define your 2015 content strategy. Here are a few questions you should answer before the daily grind steals your time and attention.
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The Elusive Reality of Effective Website Marketing

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Improving website visibility requires more than a nice looking website. Most small businesses fail at driving traffic to their site and here's why.
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Marketpath is Hiring - Website Designer

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Web Design and Development Careers (Indianapolis)We are seeking an experienced, full-time Website Designer to join our Indianapolis, Indiana team. If you are interested in applying for our Website UX/UI Designer position or in learning more about a career in web design and development and marketing technology solutions click here.

Or if you'd like to learn more about Marketpath, Inc., view our About Marketpath page. Contact us now if you'd like to join an innovative and growing marketing technology firm.




 

 

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The Peters Group Re-Brands and Launches New Responsive Website

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The Peters Group, formerly known as Affordable Sprinklers LLC, launched a new website this week, to support their company rebranding and digital marketing initiatives.

The Peters Group Selects Marketpath for Web Design and Web Content ManagementA locally owned family business that has been active in Indianapolis for over 10 years, The Peters Group is a leader in Indianapolis irrigation and lawn care, landscaping, and outdoor lighting services. Chris Peters, the founder and president of The Peters Group, feels that the new site is a dramatic improvement over the company’s previous website and that it does a much better job communicating the organization’s strengths and capabilities  - to create and maintain beautiful and livable yards, lawns and outdoor living areas.

“I give Marketpath an A+ grade on their web design, development and marketing work. They helped to re-brand our company and also helped is develop an ongoing content marketing plan to showcase our leadership and expertise in irrigation and lawn care, landscaping, and outdoor lighting.”

The new site, designed and developed by Marketpath, Inc. is structured around The Peter’s Groups’ main service offerings:

Indianapolis Responsive Website Design (by Marketpath)The new site also features The Perfect Lawn Blog, which will provide home owners with tips and insight into lawn care, eco-friendly best practices, and ideas to help families get the most out of their yards and outdoor living spaces. The site was also developed with search optimization (SEO) in mind, so that The Peters Group receives greater visibility within Central Indiana for their irrigation, landscaping and outdoor lighting services. The new site was developed using a responsive (mobile-friendly) design framework, so that mobile users (phone, tablet, etc.) will have the best possible experience when viewing the site and interacting with the new Peters Group brand.

Finally, Marketpath worked closely with The Peters Group team to develop an ongoing content marketing strategy focused creating credibility for the organization and greater online visibility. The content plan leverages the new The Perfect Lawn Blog to highlight the company’s expertise, while also leveraging both written and visual content through multiple project galleries that feature imagery from Indianapolis area homes. Content syndication via new social channels (Facebook, Twitter) are also part of the plan. And because Marketpath CMS (website content management) is very easy to use, ongoing site updates and content marketing should be easy to accomplish for The Peters Group’s small internal staff.

Learn More

To learn more about The Peters Group, visit their new site at www.thepetersgroupllc.com and to learn more about Marketpath, visit www.marketpath.com. If you'd like to view additional responsive web designs and sites, visit our Mobile Website Project Gallery.

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Three Ways to Create Website Credibility

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In a previous post, I wrote how website credibility, or creating credibility with your website, should be a small business’ number one objective.  In my post, titled Credibility is Paramount for Small Business Websites, I suggested that creating credibility for your organization should be a significant part of your website strategy, possibly even more so than site visibility (via search engine rankings) - although both strategies should be connected. The basic reason for this is that credibility can dramatically impact not only your online conversions, but offline conversions as well, which can lead to greater sales and enhanced brand perception.

How to Create Website Credibility?So if credibility is so important, what can you do to positively impact your organization’s credibility on your small business website? The truth is I have no idea. OK, I do have some idea, but as each business is different, so too will each plan be to create credibility for your organization.  And, as I don’t know your organization like you do, I also can’t create a credibility plan that will completely fit your business – at least not until I learn more about your organization and your dealings. So, as you read through the rest of this article, use it as a starting point for your own organization’s credibility plan or something to get your creative juices flowing.  With that said, here are three (3) main components to creating credibility on your home page and throughout your entire website.

  1. Have a Professional Looking Site:

As I mentioned in my previous article, your website is the new yellow pages for your business – it’s the first place any prospect will go when they want to learn more about your organization and what you do. With that said, you don’t want them arriving to your homepage and immediately having a poor experience (and opinion of your company). That’s what will happen if your site is old, outdated or poorly designed – even if you have good content within your site.

If your site looks unprofessional or unorganized, a prospect may never even take the step of browsing your site for specific content. If you have a high home page bounce rate, this could be the reason. Think back to the last time you went shopping in a new mall for the first time. You walk around and stick your head in a few stores to see if they quickly interest you. If they don’t quickly grab your attention, you don’t walk in and browse – instead you move on to the next storefront. Same thing with your website – make a positive impression in the first five to ten seconds, or the user will move on to other options.  

Now days you also need to make that positive impression regardless of the device (desktop, tablet, phone, etc.) your audience is using.  If you don't have a responsive web design or mobile friendly site, odds are that smart phone web viewers will not have a positive experience.

  1. Feature Content that Shows Your Expertise:

When I visit a website for the first time, my mental processing works like this. First, can I tell what the organization does in the first few seconds and do I get a generally favorable impression from the site’s overall appearance? If so, I then move on to my specific need or reason for searching or visiting that site. Does the organization offer the product, service, or information I’m looking for? If the answer is “Yes” again and I quickly see that high level offering (product, service, etc.), then I move on to specifics that will make me more comfortable in taking some next step (conversion), whether that next step is buying, making a call, or downloading an article.

Don’t Worry, I’m a Vegetarian! (Are You Trust Worthy & Credible?) So depending on what your organization does, what type of content will portray you as an expert, provide credibility, and make me more comfortable so I will take that next step (conversion)? Certain content, such as awards, press releases, membership in associations, or featuring well known customers, will provide basic confidence that your organization is credible. Different types of content can really hook me and drive me further down your purchasing or conversion cycle. If, for instance, I’m searching for a service offering, my next thought process may be whether your company has specific experience with my type of company or industry. Testimonials, case studies, project galleries, or white papers – specific to my industry or more specific needs (project type for example) – give me a much greater level of comfort that you are a viable option. Specific blog posts that touch on details (examples, industries, specific types of projects, etc.) can also provide that same level of reassurance I’m looking for, while positioning your organization as a leader in your space.

  1. Reinforce Leadership via Social media:

The third way to create web credibility is directly related to the strong content I discussed above. A strong social media presence can reinforce the positive impression your website provides, while allowing you to leverage some of that compelling content across multiple channels that encourage sharing and that will drive more eyes to your site. Nowadays, you may have certain individuals that start their search via different social media channels such as Twitter, Facebook, Linked In, Google+, or even Pinterest or Instagram if you have robust visual content. Having a strong presence on these sites will drive visitors to your website, but will also provide yet another level of comfort for those prospects that use that particular social marketing site. Reviews via sites like Google+, Facebook, Yelp, or Citysearch can also enhance credibility and help drive conversions, especially in certain industries (restaurants, service business, etc.) where reviews are prevalent. With that said, most small organizations don’t have the resources to have a positive presence on all the sites I mentioned. I’d recommend starting small and doing one or two social sites well, rather than trying to manage too much too soon. Remember, a poor impression on a social media site can be much worse than not having a site, and will hurt your credibility.

Whether you are designing a new website or just updating your current site, you should spend some time developing a content strategy that focuses on creating credibility for your website and your overall business. If you need help developing your social media or content strategy, contact Marketpath today.     ,

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KSM Transport Advisors Launches New Responsive Website Design

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KSM Transport Advisors (KSMTA), leaders in trucking profitability strategies and trucking consulting services, recently launched a new website to support their new branding and marketing initiatives.

KSM Transport Advisors Selects Marketpath for Web Design and Content ManagementDavid Roush, President of KSMTA, believes the new site does a much better of job of supporting the organization’s brand identity and communicating the organization’s leadership within the trucking industry.

“KSMTA needed a new website that looked polished and up-to-date, integrating our parent brand’s visual identity, while utilizing a flexible technology platform for content expansion and management. Marketpath successfully met our needs in these areas and more. Their professionals worked with multiple parties, including myself and our marketing team, in a seamless fashion. What’s more, the project came in on time and on budget and has received rave reviews from our clients.”

The new site, designed and developed by Marketpath, Inc., features new content focused on KSMTA’s two main trucking industry offerings:

  • Carrier Profitability Assessments – Consulting assessments focus on industry best practices and benchmarks, providing a thorough analysis of the current situation and creating a roadmap so the identified issues can be quantified, prioritized and pursued.
  • Carrier Profitability Products – Products that support and improve carrier profitability and efficiency.

KSM Transport Advisors Responsive Web Design for MobileThe new site also includes KSM Transport Advisors’ new blog, Trucking Profitability Insights, where KSMTA will feature trucking industry expertise, insight and advice to help transportation and trucking organizations improve their operating efficiency and profitability. The site was also developed with search optimization in mind, so that KSMTA receives greater visibility within the transportation and trucking industry. It was created using a responsive (mobile-friendly) design and development framework, so that mobile users (phone, tablet, etc.) will have the best possible experience when viewing the KSMTA site and interacting with the KSM Transport Advisors brand. Finally, KSMTA is utilizing Marketpath CMS for ongoing website management – Market path’s easy-to-use solution for effective website content management and content marketing.

Learn More

To learn more about KSM Transport Advisors, visit their new site at www.ksmta.com and to learn more about Marketpath, visit www.marketpath.com. If you'd like to view additional responsive web designs, visit our Mobile Website Project Gallery.

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Top 5 Best Practices in Franchise Website Design

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Franchises have an interesting dilemma when it comes to search marketing and website design. The corporate hub usually maintains overarching control of the brand, but local franchisees need a relevant website that connects with their nearby customers. To ensure that local franchisees are able to develop a robust presence in their market while adhering to corporate mandates requires a delicate balance. Below are the top 5 best practices for franchise website design and marketing.

  1. Defer to Corporate on Branding: Your franchise has likely built its multi-million dollar brand through years of trial and error. Though you have rights as a franchisee, even minor changes to the logo, color palette, vision statement, and font can have repercussions. You need to leave those elements alone and focus on the regional aspects of your positioning.
     
  2. Franchise Website Development (Marketpath, Inc.)Assess the Local Market: After you’ve accepted that there’s little you can do with company brand, you can focus on the pieces that will draw customers to your local franchise.  Make sure your website has a section specific to your local market, where you can provide content that may be specific to your geographic region.  Having the flexibility to easily feature different products or services can go a long way towards local success.

    You may also want to build online campaigns that speak to problems and solutions in your area. If your business is an auto maintenance and repair company, for example, consider the value you can provide customers specific to your climate. Perhaps your organization sells water filtration systems. You could build a campaign around where your water is sourced. Or if you own a restaurant franchise, consider campaigns that connect to local events, teams or themes.
     
  3. Everyone Likes a Deal: The corporate franchise may have national offers, but as a franchisee, you probably have the leeway to offer specials specific to your market. When designing your website, make sure your franchisor includes a section for deals exclusive to your city or region. Consider including a subscription form to collect visitor email addresses for newsletters and coupons.
     
  4. Keep Control of Social Media: Headquarters will have its own content marketing collateral, which you should be able to use. Yet engaging with your local customers is even more important. If a customer uses social media like Facebook or Twitter to discuss your local franchise, you need the ability to respond and to develop ongoing communication with your customers and prospects. It’s corporate’s brand, but it’s your business and specific customer.
     
  5. Employ a Flexible CMS: Your website and content marketing system needs to meet the needs of both the franchisor and the franchisee while maintaining across the board consistency.  Whatever website management or content management solution you choose should offer the flexibility to streamline corporate branding while enabling local franchisees to manage and update content related to their location or territory.

To learn more about ways to maximize franchise website design and marketing, contact Marketpath today.

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Responsive Web Design versus Dedicated Mobile Sites: What’s Right for You?

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Nearly 20 percent of web traffic comes through mobile devices. As smart phones become even more ubiquitous, that number will only increase. As a result, companies are compelled to create mobile-friendly versions of their websites. The debate that’s arisen from this growth is whether an organization should use responsive web design – creating a site that works similarly on a PC and a mobile device – or opt to create a dedicated mobile site.

What’s the Difference?

A responsive website is exactly how it sounds: It shifts and scales based on the vehicle the user is employing to see it. Large desktop monitor or small phone – the design is fluid and, well, responsive. A mobile site is built within a mobile framework. It’s a custom development designed to be experienced specifically on a smartphone. So how do you choose the right option for your company’s mobile presence?

The Case for Responsive Design

Responsive Web Design (Marketpath, Inc.)The number one reason to opt for responsive web design is overall simplicity. Regardless of where the customer decides to look at your site, they’ll be able to see it as it was intended. On the developer side, responsive sites, though more complex to create up front, are also easier to maintain down the road because the code doesn’t need to be modified to fit various formats.

Responsive design is also the preferred choice of Google, so that’s a big plus, too.

For a content-heavy site, responsive design may be the best solution.  You create your content once and can publish it everywhere.  You also spend less time on mobile-specific development because the site is built to accommodate large and small screens, and you have more time for content development.

We recently developed a micro-site for KSM Consulting (www.ksmconsulting.com/careers) and wanted the same basic content to be visible on all devices. But we also wanted a positive user experience, where the content was easy to read, regardless of whether you viewed it from a desktop or a mobile phone. Responsive was the perfect approach.

The Case for Dedicated Mobile Sites

Indianapolis Mobile Website DevelopmentConsider your average customer. Do they expect a custom experience when accessing your site via mobile? If so, a dedicated mobile site may be the better option. One example of this would be if the primary function of the site, or portions of the site, is meant to act as an application or connect with separate applications. On Amazon, for example, the primary action is for a user to purchase items while housing secure customer data.  A native app would be able to integrate directly with a user's personal mobile device, which is easier for the end user if they want to securely open the app and buy something.

Another reason you might go with a dedicated mobile site, would be when special custom features or advertising are required. Responsive design sites typically don’t allow for the inclusion of advertising banners or other custom features. If graphic calls to action are a necessary aspect of your marketing plan, a dedicated mobile website is a wise choice.

The biggest reason to go with a dedicated mobile site is the user experience. Are you content with providing visitors the same interactive result no matter how they navigate to your site, or should the mobile experience be different fundamentally because of your brand or a unique service offering? If the latter, the choice is clear.

A final reason (and probably the most common) to go with a dedicated mobile site, might be that your business already has a well-designed website (non-responsive) and isn’t ready for a full site redesign.  In that case, it may make more sense to develop a simple mobile site than trying to fit a responsive approach into a site that wasn’t designed that way.  In some cases, this is a more economical approach, until your next major redesign.

Still Not Sure Which Approach Is Best?

Are you trying to determine the web design strategy that’s right for your business? Contact Marketpath today to learn more about our mobile design capabilities. Click here to see some of our latest responsive web designs and mobile web development projects.

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Garbage Content In = Garbage Results Out

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Today is trash day. Every home in my neighborhood takes their trash out to the curb and a service comes to pick it up so we never have to think about it again. It's also recycling day. Next to our trash, with no less than three feet of space between adjacent objects, we place our oversized recycling bin. This is always full, which typically leaves us with only half of one trash can.

Every week I notice how some of our neighbors always have 2-3 full trash cans and often additional bags beyond that. These folks don't recycle, which is fine. Everyone has their own M-O. I do believe in it, though, and it boggles my mind how they have so much garbage, especially when many of them are empty nesters. Then it dawns on me - fast food or frozen, packaged foods.  I know several of them eat quick to prepare garbage food which equals lots of garbage at the curb. Food that is not terribly healthy for your health's bottom line. Lots of garbage coming in = lots of garbage going out.

Garbage Content In = Garbage Results OutThe same can easily happen with your blogging and content marketing effort. If the content you write and share with your audience has little to no value and only serves the purpose of filling a void or a schedule then it is very likely garbage content. And with garbage content, you'll get garbage results.

 

 


Don't "Just Write" - Write to Engage

There are many advocates of the "just write" philosophy which essentially means don't worry about the quality, just write as much content as you can to gain more search engine visibility and eyeballs. I don't subscribe to this. While its important to gain visibility through search engines, their models of determining what content is important and what is not changes monthly. And in the end, you have real people who read your content. If you put out garbage, they will become Tiggers and bounce away quicker than you can say "Bouncing is what Tiggers do best!" 

There is also something to say about frequency and this is where content writers often get tripped up. If you don't write often enough, then it's like a guy standing in a crowded place and only once yelling "I have the answers!" Some people will probably throw a glance but they won't stop. But if he yells "I have the answers" every few minutes, people will eventually stop. And if he truly has the answers and provides reasonable value, the word will spread and more people will stop to listen.

That balance, where content engages on a regular basis, only comes with practice, monitoring results, and tweaking. Practice is at the foundation of the "just write" mindset. But don't let that fool you into writing garbage content, or in other words, content that really has no value to your target audience. People don't like listening unless it is valuable to them and engages their attention. Your "practice" should be more about writing style and flow where the underlying topics hold real value.

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Credibility is Paramount for Small Business Websites

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When discussing website strategy, everyone likes to discuss visibility and conversion, but for many small business websites, generating credibility may be the most important factor in your online success. Your website is the new yellow pages for any small business – it’s the first place any prospect will go when they want to learn more about your company and what you do.
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Why You Need a Mobile Website

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The internet is inundated with statistics about the growing importance of mobile websites. If you haven’t gotten the message by now, you haven’t been listening. So, for the benefit of those who’ve yet to grasp the full implication of this trend, we’ll state it one more time: Smartphone usage has exploded. If you want your brand to cut through the clutter, be accessible, and look good to the hundreds of millions of people checking out your company or product on their device, you need a quality mobile website.

Here’s why:

  1. Indianapolis Mobile Website DesignMobile is Immediate: When users hear about your product or service, they don’t have to wait until they park themselves in front of their laptop to get a glimpse. They flip out their phone, tap their browser and get to work. The Will Rogers quote still applies: “You never get a second chance to make a good first impression.” State your case and make your contact options – email and phone – obvious and easy.
  2. Mobile Removes the Fluff: The average mobile web surf lasts less than a few minutes. Your mobile audience wants you to get to the point. They expect simple, direct, memorable, and concise calls to action. Content is valuable, but make a user wade through the morass of excess copy and large images and you risk ticking them off. They don’t want to have to modify images or tweak resolution. Put yourself in the user’s shoes. Make it easy for them to understand your sales proposition.
  3. Mobile Means Forward Thinking: A potential customer wants reassurance that you’re at least on pace with the industry curve. If they bring your business up on their smart phone and find something archaic – or nothing at all – that leaves a negative impression. A quality mobile website indicates that you’re thinking not just about the current state of your business, but where it’s headed going forward. Perception is critical.

What’s the current state of your company’s mobile website? Would you like to learn more about optimizing your mobile presence? Contact us today to find out more about designing your website and implementing a quality mobile website.

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Four Questions to Help You Select the Perfect Website Design Company

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Accent Maid ServicesSelecting the right web designer for your website can be a tough decision. Costs, levels of experience, and expected outcomes all factor into the pick. You’re not alone if it all seems a bit overwhelming. But it doesn’t have to be if you keep your process simple and focused. Consider these four questions for selecting the perfect website design company:

  1. Can you show me some examples of your work? A simple question and one that should be completely expected by a design firm. Of course you want to see what prospective company has done of late. Do they specialize in certain industries? Are they incorporating the latest technologies? How would they build the site? Do their designs incorporate their clients’ business objectives and strategies? You’re looking for designs that speak to you and match your rough vision.
     
  2. How do you ensure I can track the data? Building your new website is only part of the plan. You need to be able to gauge whether you’re reaching the target audience and achieving your organization’s goals. Your design firm should understand the importance of website strategy and analytics to measure site results.  They should also be able to train you on the process for assessing your traffic and conversion data.
     
  3. Venture LogisticsWhat is your communications process? You’re investing not just in a firm’s design capabilities, but also in its ability to convey trust. Basically, you want to feel comfortable paying the bill. The firm you select should have a proactive plan to communicate with you about the status of your project throughout the process. At no point should you be wondering what’s going on with the creation of your website.
     
  4. What support and services do you provide? A new website is just the start of the relationship. You want a firm that’s going to be there to offer customer support, training, and a plan to help you make the most of your investment. A site is necessary to carve out your organization’s online real estate, but you need to feed it. Easy to use content marketing and search engine optimization (SEO) solutions can go a long way to maximizing your website investment.

The four questions above will help you make the right decision when selecting your design and website development agency. Is your company in line for a new website? Marketpath can answer these questions and more, ensuring that your online presence matches your goals.

Contact us today at our Indianapolis office.

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Website Magazine Names Marketpath One of Top Content Management Platforms

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Marketpath is honored to have Marketpath CMS, our easy to use website content management system, named as one of the industry’s Top Content Management Platforms by Website Magazine. Last month, Website Magazine selected Marketpath CMS as one of their Top 50 Web Content Management Platforms (CMS), based on extensive evaluation criteria. 
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A Good Content Marketing Plan Will Keep You in Business

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The typical business owner has a fairly stable gauge for assessing success. Solid revenue, a strong sales funnel, and opportunities for growth. Sure, there are plenty of other metrics you can apply, but these form the core. How a business owner goes about establishing that foundation, however, is open for discussion. At the very least, passively waiting around for the phone to ring is a bad idea. You have to proactively get business.

Content Marketing improves credibility and SEO, while driving leadsFor many companies, hard sales tactics don’t work. Small businesses frequently can’t afford a dedicated sales team. In many cases, the owners know they’re just not good at it. But one way that any business, regardless of size, can create opportunities is through content marketing. As business models continue to change, a good content marketing plan may very well be the tool that keeps you in business.

Content marketing is the practice of brands developing and curating content that communicates a story which resonates with customers. Readers find the content useful or entertaining and worth sharing. As a result, the brand, product or service highlighted in the story reaches several audience layers. Decision makers who reside within those layers and have need for your services could then pick up the phone or contact you via your website.

Now, before you go throwing every random piece of content up on your website, you must first consider your audience and intent.

  • Who do you want to read your blog?
  • How would you define the ideal person you want to click on your video or read your email?
  • How and where will your audience find your content?

Beyond that, after your intended audience reads or views your content, what do you want them to do next? Share it on Facebook or Twitter? Pick up the phone and call you? Sign up for your newsletter?  You need to identify your strategy.  You should also make sure your content strategy is directly related to your search engine optimization (SEO) objectives – if done right, strong content is the best way to drive improvements in search rankings.

And, oh by the way, the content should be good. A house painter wouldn’t throw a sign in the yard of a home where he butchered the job with unclean lines and painted shut windows. A blog post with bad grammar, absence of style, and lack of thought gets you nowhere.  But a well written post might provide credibility and turn a prospect into a lead – a lead that looks at your company as an expert in your field.

Is your organization currently employing a content marketing strategy? If so, is it working? If not, what are you waiting for? Contact us today to find out more about the benefits of content marketing.

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How to Find Great Photography for your Website

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Some people just get it. They find perfect pictures for every page or post on their website with ease. They tend to match up high-level concepts of content with some abstract vintage photograph. These people are highly creative, probably avoid wheat products, and do their best work at a coffee shop while sipping a $5 latte.

Old barn on a snowy day - finding great website photography

Then there's the rest of us. We really suck at this and our graphic designer (if we're lucky enough to have one) has no problem telling us repeatedly. But they're so busy with other tasks that asking for a simple image to accompany our latest post isn't worth the effort. If you suck and aspire to greater photographic selection then this post is for you.

One answer to better pictures lies in your pocket. No, I'm not referring to your wallet.

Your mobile phone holds the capability to a brighter future of engaging and beautiful content. Of course, that's not the only thing. Here is an overview of that and some other methods you can use to create or find great pictures.

Use Your Smart Phone to Take Interesting Pictures

Scrabble at home with the family

You have it with you everywhere. If at this point you're phone doesn't have a decent camera on it, then I'm surprised you've heard of the Interwebs and have made it to this site. Time to upgrade, my friend.

We all love cute and cuddly pictures of your children, grand-babies, or nieces and nephews but they usually don't fit well with your post about the tensile strength of a cable tie.

A mug my grandmother made for me 30 years agoRocky - staff member at Childrens Theraplay

Use your camera to take pictures of anything - interesting scenes, objects, people, places, etc. We see interesting things every single day, although we may not be trained to notice them. 

The pictures you see at the right are obviously not professional photographs. They are just random pictures I took along the way. Of course, you may ask, "how can I use images like these in my blog posts if I write about industrial strength detergents?"

I'll tell you....

The Scrabble board was taken during a random game with my family. Not related to detergents, you say? I say you are wrong. Here's a potential post title: "How to Get a Triple-Word Score when Choosing the Right Detergent" or "32 Uses for Detergents that Don't Require a Dictionary."

Rocky is a horse (errr, staff member) at one of our not-for-profit customers, Children's Theraplay. This one is easier - "Get a chance to meet the real Rocky when you buy 10 gallons!" or "Don't horse around with bad detergents."

And the mug? Well, my grandma made that 30 years ago and I proudly still have it. Of course, this one contained an adult holiday beverage my wife made. Titles - "Enjoy your mug of hot cocoa while our detergent does the hard work" or "When we say our detergent cleans mugs, we don't mean your face."

The sky is the limit, especially if you're allowed some freedom and fun within your blog posts. The only reason I started writing this post is because I took that picture of the barn above and it sparked the idea for the post.

Buying Stock Photography

Ever seen this girl? She is one of the most overused models in stock photography history. We used her as the main banner image of our website years ago until we saw her in some magazine ads, newspaper ads, and on a couple billboards. 

Most overused stock photography woman

Then, after we removed the image I saw her countless times in different variations. This is the challenge you get when using stock photography.

In and of itself it is not a bad thing and you do have the option with most providers to buy the sole rights to some images. Images that convey success and team work seem to be the most overused. But these sites have enormous collections. Just be aware that your choice may already be popular.

When choosing stock photography, pay attention to the following:

  • Download count - most sites should give you this and be an indicator of its popularity
     
  • Licensing - royalty free images can be used without fear of prosecution as long as you paid for it. This is the most popular option, though, because it's cheapest and there are no restrictions. It might be used all over the place reducing your "uniqueness" factor to a tiny grain of salt. Rights managed are much more costly and can only be used in specified scenarios that you indicate and pay for. These will be used much less but could cost you $1,000 and up.
     
  • Image size - make sure that you have the best image size for your applied use. If you're using this for print media of a page size or larger, you'll want to get one of the higher resolutions (2,000 pixels and up)

Here are some vendor recommendations:

VendorDistributionCostPurchase Type
stock.xchngRoyalty-freefree 
DreamstimeRoyalty-free$on-demand, subscription
(they say "free" images but I couldn't find any)
iStockPhotoRoyalty-free + rights managed$on-demand, subscription
(start at $2/image and up)
ShutterStockRoyalty-free$on-demand, subscription
(start at $19/image)
ThinkStockRoyalty-free$subscription and image packs
(starts at $25/image)
Getty ImagesRoyalty-free + rights managed$on-demand, subscription

Hire a Photographer

Want the most unique photography you can get? Then hire your very own photographer for a day, a week, etc. Hire them to take pictures of your place of business, warehouse, or plant. Give them some direction but also let them run free to fulfill their need for artistic expression. You'll probably be surprised by some of the images they capture - images you can use not only in your next product catalog but in your blog posts and as supporting imagery for pages throughout your website.

A decent photographer could easily cost you $100 per hour at the least. This is not a cheap option but if you want a large number of unique, high quality, royalty-free images that related perfectly to your organization, this may be a viable option.

Be sure to get a referral or recommendation for any photographer and make sure they are capable of taking the type of pictures you need. 

Steal and Borrow (ideas)

Yeah, this is not the most recommended method. However, it is used extensively throughout the world. Images are so readily available through Google and Bing that most people just go there, type in a few keywords, and voila! 5.2 gazillion images at your fingertips (don't forget to turn on safe search or you might get distracted for a while).

This is basically stealing. Seriously. If I said I've never done it, though, I would be [REDACTED]. But the truth is that there are millions of high quality images with just a few clicks of the mouse. If you use this method be sure to:

  • Reach out to the website owner and ask for permission to reuse it or ask where they got it
  • Link to the site where you found it and give the owners credit
  • Give the photographer credit, if possible, and link to their site or portfolio
I see you shaking your head and realize that none of you are going to do this so I have a different angle for you. If I have already read my dentist's copy of the Farmer's Almanac then why would I want to read my chiropractor's? They're the same, so therefore, I will only engage with it the first time (assuming I read the whole thing). The same goes for images. If you're copying other people's images, then you risk the chance of displaying something one of your visitors has already seen and reducing their level of engagement in your content. Be unique and avoid prosecution.

Instead of stealing, why not get ideas from the limitless images available? Spark your creative muscles and use it as inspiration instead. Then find some good stock photography, take your own pictures, or take notes to give to your photographer. Now you're onto something good.

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Happy New Year - Content Marketing 101 Refresher

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It's 2013, you've survived the zombie apocalypse, and with the new year comes an opportunity to inject fresh energy and ideas into your content marketing. So let's get back to the basics a bit and walk through the fundamental elements of a good content marketing initiative. I think it's a good idea to occasionally review the basics in any project, especially as the project evolves into a bigger, more complex animal. This ensures you don't fall off course and that you stick to the general guidelines.

Content marketing is the essential ingredient for Marketpath's three pillars of effective website marketing - Visibility, Engagement, and Conversion. It is creating high quality content to be read and shared by others in order to get them to do something. Content creates the foundation for all website marketing efforts.

Without good content you only have a framework. Not having good content in your marketing mix is like having a football stadium without the football games. So, how do you get started or back on track? You answer the questions below to formulate a plan and then you write, or hire a writer to do it for you.

What do you want your visitors to do?

Conversion is one of Marketpath's 3 pillars of website marketingBefore you write anything, you need to understand and define what you want your website visitors to do. Do you want them to call a phone number, fill out a form for more information, download a case study or white paper, purchase a product, make a reservation, join a group, attend an event? This is your conversion - when an anonymous visitor becomes a known visitor or a customer. This is the beginning of your relationship with that individual.

The first conversion, however, may not be the only conversion. It might be a series of small conversions that lead up to the conversion that actually affects your bottom line - a purchase or new project. Compare this to a man courting a woman. He didn't jump out of a cake and make a marriage proposal upon first sighting. There were a series of efforts involved in getting to that point. The same may go for your visitors.

Are you a professional services firm? Then you probably need to establish expertise and rapport with your future clients. This happens over many interactions. Are you a retailer of low-cost furnace filters? Then your initial conversions are probably a purchase by new customers. Whatever your business, you need to understand the series of events involved with how new customers engage and convert.

Equally important, you should evaluate how existing customers continue to make purchases, kick off new projects, or simply maintain their current level of business with you. This may involve ongoing content that keeps their interest and maintains your prominence and expertise in the industry. This takes me to our next big question....

How will you persuade visitors to convert?

This is the engagement portion of Marketpath's three pillars of website effectiveness. What sort of content should you provide to initially engage or maintain the interest of your constituents? Great content leads to great conversions. If you cannot capture the attention of your website's visitors then you're not going to convert them. It's that simple.

Engagement is one of Marketpath's 3 pillars of website marketingYou can maintain a blog about best practices, put together quarterly white papers, create a video series, or write how-to's that demonstrate your products. Content comes in many forms and you need to understand (and experiment) with what motivates your audience to read, watch, or listen to the content you provide. This will be an evolution and probably not something you'll get right the first time.

Your content can be educational, entertaining, inspiring, etc. Again, this depends on your audience and knowing what will motivate them to engage.

Once you begin pushing content you should check your website analytics and measure visitor counts (new vs. returning), time on site (narrowed down to individual pages), referrers (where visitors come from), and bounce rate (visitors who land somewhere in your website and then quickly leave). These are the basics that will lead you in the direction of providing better stuff. You'll want increasing visitor counts, increasing time on site, increasing referrers, and a low bounce rate. 

How will you get visitors to your site?

Oculus Rift is awesome and visibility is one of Marketpath's 3 pillars of website marketingYour content may be well written, highly engaging, and exude your expertise. But without people reading or watching it, who cares? This is where the visibility portion of Marketpath's three pillars of website marketing comes in. You must promote your content before you get followers. Eventually, if it is good enough, people will help spread it for you. But you should always include some content promotion in your plans.

If you haven't established a presence within social media platforms (Twitter, Facebook, LinkedIn, etc), then you'll want to do this as part of your content marketing efforts. I won't get into specifics regarding social media here but with established social media connections your content will reach the eyes of current and prospective customers. If interested, they may read your blog post, and even more important, if your content engaged them and provided some benefit (learning a new skill, laughing, etc) they may even share it within their network.

Other ways to promote your content may include adding it to a regular email newsletter, submitting to local news agencies, presenting it during seminars or webinars, or asking others in your industry to read it and share it. Regardless of the channels you use you will always need to promote.

Who creates the content?

You. Or Sam from sales. Or the CEO. Or everyone. Whoever you choose make sure they want to. A couple years ago I ordered everyone in our office to blog. Some were required to write a post only once per month, some twice a month, and others once a week. Most of my staff complied, some grudgingly, others never contributed a thing. I don't think it was because they were intentionally ignoring me but likely because they just aren't writers and couldn't tackle the job.

The point is, you need to have serious buy-in from whomever provides content. If they are on staff, volunteers will outperform those mandated. Some people just don't want to be public. They enjoy being behind the scenes. Others want that publicity, to be recognized, and to be a more visible piece of the company.

Don't cast aside the possibility of outsourcing your content creation. There are numerous online copywriting services and you probably have a slew of agencies in town happy to assist. Video writers, producers, and actors are also more and more available. These should be an option to individuals with little time. Just make sure the resulting content is representative of your organization.

When to start?

Now. Building visibility, engagement, and conversions takes time and consistency. The longer you wait, the longer it will take you to build and maintain your audience. And the longer it will take to see results, if any.

Good luck and remember, you survived the zombie apocalypse so you can conquer just about anything now, especially a non-threatening content marketing effort.

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What's Your Mobile Website Strategy?

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Mobile SitesThe rise of smartphone usage over the past few years has come at a staggering pace.  There are now over 91.4 million smartphones in the United States alone (this stat is a few months old, and with the release of the iPhone 5 in late September, the number is probably over 100 Million in the US alone).  So, how does your website look to any one of these 100 million people that view your site on the device?  Clunky? Unreadable? Empty white boxes where Flash graphics are located? While we understand designing your site for multiple devices is a difficult trend to keep up with, we also realize that falling behind can be costing you…big time.

According to the Huffington Post, the average smartphone user spends approximately 25 minutes per day browsing the internet.  If you think your website is safe from mobile visitors, you’re probably wrong.  Go check your analytics.  One of our clients has about 20% of their traffic coming from mobile devices!

So, what’s your strategy?  Do you display a different website? Different content?  Well, that decision is likely unique to your business or organization.  However, here are a few tips that probably work for any industry:

  1. Simplify your design – focus on your brand, and easy to navigate content
     
  2. Get rid of drop down menus – If your main website has them, fine, but just make sure that you get rid of them for your mobile site, as they can be difficult to interact with
     
  3. Reorganize content to someone on the go – what are these mobile users looking for?  (Hint: Check analytics!)
     
  4. Make it easy to call you – prominently feature your phone number
     
  5. Give people the option to view the full site – Some phones are better than others, or some users don’t mind interacting with a full website on their phone, so give them the option to do so.

The main takeaway:  Put some thought into mobile.  The market is only going to grow as phones get better.  Aim to truly understand how visitors are interacting with your site, and you’ll be better off for it.

 

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Don’t Underestimate Your Website’s Copy

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New Content is CrucialEvery website project that Marketpath does follows the same process.  There is a hefty discovery portion of the project where we’ll discover everything from target audience & goals for the site, to design elements that will be utilized.  One question we always ask is about actual content on the site.  Who is going to write it?  What are you targeting?  Are you a good writer? 

Unfortunately, the content creation portion of a project is usually the portion of the projects that drag out the longest.  There are usually three different approaches to it (listed here from worst approach to the best):

Migrating old content to the new site

This is, by far, the worst approach that any company or organization can take.  Your old content was boring and doesn’t convert well (if it did, you wouldn’t be reworking your site).  Why would you want to mess up a fresh new site with stale content?  The reason this approach gets used so often, however, is that it’s the easy way out.  It doesn’t take any additional work, and therefore doesn’t cost any additional money.  However, not investing the time (or budget) into new content is just assuring your organization that the money spent on a new design was wasted.

Writing Content Internally

This approach, while better than just migrating the old stuff over to the new site, still leaves a lot to be desired.  Unless you have copywriters on staff, it is difficult for anyone within an organization to take a step back and write from a fresh vantage point.  Ultimately, you’re going to just polish up the old, stale content, utilizing the same boring, non-converting words and phrases.  Being entrenched in the day-to-day operations of a business can leave the mind at a loss when trying to create compelling content.

Outsourcing to a Professional

Ah, yes…we have a winner.  Within any new website budget, there should be a line item for content writing.  Depending on which firm you choose to work with, they may offer this service, so be sure to discuss it.  If the firm doesn’t offer a copywriting service, ask who they would recommend.  There are plenty of good writers (and companies) out there that make a living generating new content for companies.  Having a fresh take can prove to be an invaluable asset.  Another tip if you choose to outsource – think beyond your website.  Many of these writers will offer packages that can give you white papers, case studies, blog posts, and a myriad of different types of content.  Explore all your options.

The main takeaway: Content shouldn’t be an afterthought.  It is just as, if not more, important as a new design, new functionality, or a new brand.  Take that into consideration and you’ll have a much better chance at seeing a return on your investment.     



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Math vs. Content Problems – Why SEO as We Know it is Dead

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We attended Blog Indiana 2012 last week and came away with a new viewpoint on the SEO industry.  The two day conference was packed with speakers on various topics, but somehow, SEO always popped into their presentations.  The highlight, for me, was Doug Karr giving a presentation titled “SEO is Dead” (full slides at the link).  Even with the linkbait-like title, I was immediately intrigued with the topic.

SEO is Dead and DyingSEO, or the process of gaining higher rankings for search phrases, has been around for around for about 15 years.  It has gone through hundreds of changes as search engines have come and gone, evolved, and gotten smarter.  These changes always tweaked the algorithm in technical ways, but usually didn’t make drastic changes to the landscape of the web.  Well, in 2011 and 2012, Google has thrown the industry for a loop.  It has taken the complex math and statistics out of the equation and replaced it with something more transparent.  Keyword density, linking structure, link profiles, sculpting PageRank, and other statistic & math heavy topics are being discredited or even penalized.  Instead of focusing on what search engines want, these new changes seem to be moving search in a more traditional direction on the web.  SEO seems to be taking on characteristics of traditional marketing tactics.  Content creation, spreading the word socially, and converting visitors to customers are tactics of the new SEO.

Doug presented a lot of data around these changes and they all pointed in the same direction.  “SEO is not a math problem anymore, it’s a human problem.”

What does this mean for you?  Well, if you’re in charge of your SEO and you haven’t embraced the changes that were rolled out in the SPYW, Panda and Penguin changes, you’re already late to the party.  If you’ve contracted with an SEO firm to gain rankings and they haven’t talked about a content strategy, it’s time to evaluate your partnership with them.  It also means that if you’re a good marketer, but never really understood the link-building stuff, you’re in luck.  Do what you do best – update your site, create content, and share it to your audience. 

SEO isn’t dead, but it has definitely evolved once again.  This time, it has changed into something that more people are probably familiar with…good old, traditional marketing.    

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Link Buying & Gaming the System

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So, here we are, a little over a year removed from the JC Penny link buying debacle, and another major SEO player has gotten caught with their hand in the cookie jar.  I won’t go into detail about the latest case of blatant link buying, as you can find the details somewhere else, but I feel like the issue is worth revisiting.

Cash Under the Table
The Equivalent of Buying Links

The Link Buying Problem

In case you’re unfamiliar with the tactic, some SEO companies out there purchase links on their client’s behalf to help boost rankings.  This black hat tactic has been around since the dawn of Google, since they were the first search engine to put such an emphasis on a website’s link profile.  It used to work as simple as more links = higher rank.  Since then, the algorithm has changed dramatically, now focusing more on content, social, sharing, quality, page load speed, etc, but links are still a factor. 

Google has always stated that buying links is against their rules.  Here is the actual language from their site:

Buying or selling links that pass PageRank is in violation of Google’s Webmaster Guidelines and can negatively impact a site’s ranking in search results.

Not all paid links violate our guidelines. Buying and selling links is a normal part of the economy of the web when done for advertising purposes, and not for manipulation of search results. Links purchased for advertising should be designated as such.

However, as long as links are a factor in the ranking algorithm, companies and SEO firms are going to do anything possible to gain more of them.

How to Avoid Being the Next News Story

If you want to stay on Google’s good side, content marketing is the way to go.  Creating great, unique, relevant, & sharable content will allow your site to gain traffic and rankings.  The best part about this, the links will come naturally if you’re good at creating content.  Your site will begin ranking for hundreds and thousands of terms if you’re good at creating content.  Your site can break free of the “Keyword Jail Cell”, as I like to call it, and truly become a marketing tool.  Best of all, you don’t have to worry about changes in Google’s algorithm – content will always be king.

No SEO Should Have ThisIf you can’t take care of content marketing with in-house staff and you truly want results from your Internet marketing, then you can hire out some help.  One last word of advice, however, is to make sure whomever you choose to help you knows that you’re strictly against paying for links.  Sure it may work in the short term, but Google, and other watchdogs, are getting awfully good at noticing suspicious activity.  SEO firms these days should talk to you about your business goals, content creation, social strategy and overall marketing plans…not technical SEO.  If you can’t understand what they are going to do for you, don’t break out your checkbook.

Remember, Google's always trying level the playing field.  No company should have an ace up their sleeve.  If a tactic sounds fishy, it probably is. 

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What is Content Marketing and Why is it Important?

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Traditional outbound marketing and advertising have taken a backseat to “Content Marketing.”  Instead of buying ads, banners, and search rankings, companies all over the web are turning to this relatively new form of attracting and gaining clients and customers.   

     Content marketing is the creation of unique content for use in
     blog posts, 
videos, white papers, images (infographics), how-to guides,
     case studies, to gain more leads and acquire more customers.

If the content is unique and interesting, the message can spread across the web quickly.  Users and search engines alike have begun to pick up on this trend, bringing their purchasing power or rankings with it, respectively.  Here are a few tips to help you get started:

Dedicate the Time

Just seeing the words “unique content” might make small to medium sized business owners & marketers cringe.  Creating something that is unique and interesting is the most difficult task of the entire process, so don’t try to skip over it.  It is important that your message is clear, concise and entertaining.

Repurpose Content

Once you have content to market, repurpose it in many different forms.  Often times a blog post can be turned into a short video.  Add more data to the blog post and turn it into a case study.  Take that case study and make it visual, via an infographic.  The same topic can be used throughout multiple channels, minimizing the time it takes to create new topics and content. 

Share it

What good is shareable content if nobody can find it in the first place?  None.  Don’t make the mistake of putting up a blog post and expecting people to get there.  Create an email newsletter and/or tweet out links to it.  Have a video?  Put it on YouTube and share it across your social channels.  Have an interesting infographic or image?  Pinterest and Facebook should be your targets. 

So, why is it important?

With the ever evolving search engine algorithms valuing different tactics, having unique and interesting content has always remained important.  Now more than ever Google is focusing on bringing these content creating websites to the top of their rankings.

More content equals more visitors which usually equals more leads (assuming your website isn’t a complete dumpster fire for conversions).   



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Are SaaS Content Management Systems Right for SMBs?

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We’ve covered this topic a bit before on our blog, but recent data that has come to light makes it worth revisiting.  The question is, being a small to medium sized business (SMB), is it time to take a hard look at software-as-a-service (SaaS) for your content management needs?  The short answer – yes.  The longer answer – SaaS CMS platforms have come a long way over the years and provide companies with flexibility and reliability that installed or open-source systems lack. 

Its Time For SaaS

It's Time to Consider SaaS CMS

According to CMSWire, it is estimated that 34% of SMBs will become first time adopters, or switch their CMS platforms, to SaaS systems.  This is a massive amount of companies that are looking to tap into the benefits of SaaS CMS platforms that are all willing to pay upwards of $500/month. 

A Few of these benefits include:

No Extra Strain on IT Staff

By tapping into the SaaS model, your IT department can unload tasks associated with web hosting, updates, server patches, product patches, and security flaws to the provider.  With SaaS, any problems that arise are on the shoulders of the provider to fix.

No Worries About Versioning

Ever worry that the outdated version of WordPress that your site is running has a security flaw?  How about that widget that you installed that stopped working with the latest update to your installed system?  With SaaS, these problems are a thing of the past, as updates are rolled out automatically and you don’t have to worry about versioning conflicts.

Easier Budgeting

Open Source or Installed options can often times lead to unexpected bills and hourly charges for updates/fixes.  With SaaS, the monthly expense that you agreed to pay covers all of this.  No longer do you have to worry about budget wrecking invoices.

SMBs are always looking for ways to compete with the “big boys” that have seemingly unlimited resources.  Over the past few years, the adoption of the SaaS model within email marketing, CRM, and social communications (among other verticals) has been huge.  SaaS Content Management systems can (and do) provide the same flexibility, freedom, and power to the SMB market that these early adopted verticals have already shown.

If you’re in the market for a new website content management system, you owe it to yourself to take a serious look at a SaaS platform.     



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Creating Compelling Content

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Here at Marketpath, we help companies redesign and launch brand new websites with an easy-to-use content management system on the backend.  One challenge that we often run into, however, is gathering compelling content from our clients.  This is a widespread problem, not limited to just Marketpath’s client base, but to anyone that is redeveloping their online presence.  The dreaded “okay, now what do we say?” question always seems to arise.

Boring Content
Does your content make me want to do this?

Unless you’re paying an outside PR firm or freelance copywriter to write your website copy, it’s going to be left to you and your internal staff.  Once you come to this realization, and a few weeks pass by while you’re waiting for someone to step up and write something awesome,  you’re going to become desperate.  I’d be willing to bet that you’re going to start looking at your old website copy, talking yourself into the “well, it’s not that bad” mindset.  You’ll look at old marketing documents, old sales materials, and start sending it to your website development firm.  If this sounds familiar, I am here to urge you to stop.  Old content on a new site isn’t going to help any more than old content on an old site.  So, what to do?  Here are a few steps to help:

Change your tone of voice

People buy from people.  Stop using buzzwords that you’ve become so accustomed to because they don’t sound natural.  Write like you’re talking to someone you’ve known for years and see what you end up with.  Obviously this depends on the industry (although I always err towards the side of being casual), but humor doesn’t necessarily need to be off limits for your website copy either.  Again, show who you really are, let your personality come through, because after all, people are more likely to do business with people they enjoy working with.

Stop talking about you

I know this sounds counter-intuitive, but talking about you too much on your own website isn’t going to help.  Sure, your company’s history might have a place somewhere on the site, but the whole website shouldn’t be about your mission statement.  Realizing that visitors to your site have a problem that needs solved is the first step to this piece.  Be specific to the problems that you can alleviate.  This will help the visitor feel a bit more engaged, as they see their problems being addressed on your website.

Use a variety of content types

Some people love reading, others don’t.  Some love videos, others work in offices where their computers might not have sound.  Some love images, but not everyone is a picture person.  Realizing this and incorporating a wide variety of content types on your site can help appeal to the masses.  Static pages, blogs, videos, and image galleries all appeal to different parts of the brain.

What are your tips for creating content that is a little more engaging?  Do you have any secrets worth sharing?  Comment below!
 

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Online Tutoring Service Selects Marketpath for Web Content Management

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Mr. T's Online Math & SAT Tutoring
Mr. T's Online Tutoring recently launched their first website, selecting Marketpath for web content management, website design, and search engine optimization (SEO) services.  According to Chris Travers, Mr. T's founder, he selected Marketpath based on Marketpath's expertise with small business websites and the ease of use of Marketpath CMS, their web content management solution.  "Marketpath made it simple for us to launch our first website, providing the service and guidance needed to intoduce our brand to students in both North and South America," said Mr. Travers.

Mr. T's Online Tutoring provides personalized, convenient and and affordable math, SAT, and Spanish tutoring, all online for high school and junior high school students.

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CMS Protip #1 - Automate Homepage Content

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Over the next few weeks, I will be quickly covering what we are calling "CMS Protips".  This series will feature, in no particular order, a list of tips and tricks to get the most out of your content management system and your website.  Let's get this started! 

Protip #1 - Automate your Homepage's Content

Since your homepage is most likely the most important page on your website, automating a much of the content as possible makes a lot of sense.  This automated content can consist of blog feeds, upcoming events, news, social media content, or any other type of data that may be useful to your visitors.

RSS Feed
What Data can you Automate?

Your homepage should reflect the most current message from your company, not the same "Company Overview" paragraph that hasn't changed in years.  This up-to-date content should drive traffic to inner pages of your site where the user is given the opportunity to convert to a customer.  

Automating your homepage's content gives three distinct benefits:

1. Cleaner Overall Look and Feel After Each Update

Pulling in data and formatting it with the already existing content will ensure that the look and feel of your website is kept intact each time your homepage is updated.  Manually editing this content can lead to errors, extra line spaces, and other minor issues that can decrease the effectiveness of your site.

2. Easier Content Management

Managing your content in one place in your CMS and having that propagate throughout your site is the optimal setup for any content manager.  Changing one piece of content will be reflected in each part of the site that uses that data. 

3. More Consistent Usability

Your website visitors will appreciate your website staying consistent throughout their visit.  This is especially helpful if your website has a large ratio of return visitors as they know what information to expect and where to find it quickly.

Obviously there may be some pieces of your homepage that cannot be automated (image galleries, for example).  When you're dealing with one of these, just make sure you're paying special attention when you are updating them.

Stay tuned for Protip #2!
 

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Getting Started with Content Creation in 3 Easy Steps

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For small-to-medium sized B2B companies without dedicated marketing departments, content creation can be a daunting task. You’ve been hearing that content is king for years when it comes to search engine optimization, but you just can’t quite put together a process for creating engaging content.  You may feel like your product or service is self-explanatory enough and doesn’t need to be discussed.  You may feel that your product or service isn’t sexy enough to have a blog post written about it.  Whatever the reason (or excuse), content creation  just isn’t being done…which is hurting your bottom line.  Here are a few easy-to-follow steps that we use at Marketpath to help add to our blog:   

Thinking Man
Look Familiar to your Current Process?

Step 1:  Commit to a content creation schedule

Without a schedule, the blog becomes a backseat passenger again to everything else that your day-to-day requires.  Start small – 1 blog post a week for the first 6 weeks and stick to it.  Block out time on your calendar for it.  Commit to it.  Once you have proven to yourself that you’re capable of putting together a blog post, it will become easier…I promise.

Step 2:  Utilize questions from sales meetings as blog post topics

Here is a little secret – if your prospective client has asked you a question in a sales meeting, there is a good chance that he/she has also Googled that same question.  What if you had written a blog that addressed that concern or topic and that customer finds your site?  You’re one step closer to a sale.  There is no secret that people a searching for answers to their questions long before they are ever picking up the phone to find a solution provider – they may not even know your company exists to solve their problem.  Sales questions always make great blog topics.

Step 3:  Write your ideas down as they happen

What a novel idea, right?  But how many times have you had a great idea (for anything, not just a blog post), but don’t record it somehow…pen, paper, voice recording on your iPhone, email, etc?  Once blogging becomes a part of your weekly schedule (because you’re sticking to Step 1, right?), blog topics will begin to pop in your head at random times during the day.  You can never predict when this will happen…Todd Henry, author of The Accidental Creative, has a great perspective on the idea that you can’t force yourself to come up with ideas…it just doesn’t work that way…So when it happens, write it down.

Now, these three steps won’t necessarily make you the next best-selling author, or a top 50 blogger, but they will help you get started into the world of content creation.  Keep in mind that each post should be engaging, and provide value to the reader.  If you’re struggling with this sort of thing, it might be time to reach out to a professional new media agency for some help.

 

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5 Elements of Great Website Design

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A lot of times, before we can implement our content management system, our clients ask us to redesign their website.  While we are always happy to provide this service to our clients, I wanted to cover a few of the aspects of what makes a website design successful.  It goes far beyond pretty pictures and colors and dives into what truly makes your business work, focusing on your business goals, objectives and visitor behavior. Here are five items to take into consideration before and during your website redesign process.

Website Design is a Process
Website Design is a Hands-on Process

1. Clearly Branded and Aligned with Business Goals

All too often a website can become outdated and out of line with the company that it represents.  As your business grows, matures, and inevitably changes, your website should reflect those business goals immediately.  Keep the focus of your website on your primary offerings, which will help clearly communicate your position, your brand, and your value proposition.

Tips:

Your logo should be visible on every page of your site, preferably in the same location (and linked back to your homepage)

Each business goal should have a clearly labeled section of the website

Consistently use the same tag lines that are familiar to your brand

2. Easily Used by First Time Visitor

Using an analytics tool, such as Google Analytics, you should be able to see how many of your visitors are new, and how many are return visitors.  Keeping your websites design focus on simplicity and usability will help the first-timer navigate your website and hopefully find what they are looking for (contact info, product info, service offerings, etc).  When in doubt, subscribe to the KISS principle (Keep It Simple, Stupid). 

Tips:

This can be difficult, but try to take yourself out of the day to day mindset of your current schedule.  You know everything about your company, but your visitor (especially first-timer) doesn’t.  Simple language, clearly labeled sections of the website, and easy to navigate menus can all help increase the value of the user experience.  If you can say what you need to say in a sentence rather than a paragraph, it might be helpful to do so.

3. Designed with Conversion in Mind

Today’s websites are more powerful than ever when it comes to increasing sales and leads.  Your website’s design is an integral part in getting people from “website visitor” to “prospective buyer”.  To do this, each page should have its own conversion element that allows a user to interact with your website and take the next step in the business relationship.

Tips:

Keep the conversion elements above the fold.  If they are in plain view, they are more likely to be clicked on.

Use big buttons and bright (complimentary) colors to attract attention

Keep your online forms simple (asking for too much info is intrusive)

4. Search Engine Optimization Kept At Forefront

On-page search engine optimization (SEO) is important, not only for search engines, but for users.  On-page SEO can be looked at as the foundation of organization of your site.  Clearly labeling pages with Title Tags and nicely designed H1 tags can help users flow through to their desired content, increasing the amount of page views and reducing bounce rate at the same time. 

Tips:

Utilize text based menus (not images)

Clearly label each page with Title Tags, H1 Tags, Meta Descriptions, and Alt Text

Don’t rely on Flash, as search engines and mobile devices don’t play well with it

Think of your website in an outline format and mimic that same page structure and hierarchy for your sitemap 

5. Professionalism

This should go without saying, but your website often times crafts the first impression of your company.  If you haven’t looked at redesigning your site in a couple of years, put yourself in a prospective buyer's shoes and visit your site.  Would you buy from you?  Your website should be impressive, clearly state your message, and be up to date with the latest information.  What does your current website say about your company? 

Tips:

Utilize a professional graphic designer, not your brother’s wife’s 2nd cousin that took a class one time.  Just keep in mind that you are going to get what you pay for.

Employ the use of a content management system that allows you to keep your website up to date without relying on a technical person



 

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The Sweet Life of a Website Cookie - Crumbles Revealed

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Most people probably don't know this but every time you visit a website a "cookie" is placed on your computer. Not the type of cookie shown in this picture (which is one of my favorites - white chocolate chip macadamia), but the type of cookie that helps website owners track information related to their visitors and improve the overall user experience.

Here's how they work

A cookie is simply a character string representing a key/value pair (e.g. "visitorID=23498EFDAB323"). These key/value pairs are sent back and forth between your browser and the website's server with every request.

Most cookies contain user preferences (i.e. language, local branch/store, layout, etc) as well as unique identifiers to track a visitor throughout the website.

Marketpath uses cookies frequently for tracking visitors, online customers and current orders, among other things. Upon my visit to marketpath.com the following visitor id cookie was added:

MPVisitorID=ed9f81ea-1d2d-451c-bc4f-f7352ed63ed9

MPVisitorID is the name of the cookie and the long ugly alpha-numeric string is the ID.

Cookies are safe

Since cookies are just bits of text they cannot be executed like a virus and are not considered to be a virus. But they can present other challenges by transmitting personal information in plain text if the connection is not encrypted.  

As is our standard practice, we never store or transmit personal information via cookies. The id shown above is a unique identifier that contains no information outside our system. It is the same as your library giving you an account number of "1232154". Outside of the library's internal database "1232154" means nothing.

Most websites share the same practices because nobody wants to be cited for privacy issues. There are poor developers out there, though, that unknowingly choose to store personal information in cookies which can lead to those cookies being readable by others. Any plain text sent to and from your computer can be intercepted by anyone on the Internet with the tools and know-how.

But most browsers warn you if you are at risk of passing personal information, so you should pay attention to this and let website vendors know if you see these messages. Website developers don't often test for every possible combination of pages, products, and results which may lead to an occasional misidentification of security issues. As long as developers don't store personal information in cookies and only pass that information in secure page requests, you will be ok.

Cookies are also only limited to the domain of the request. If you browse to marketpath.com/home any cookies created or retrieved from that request are limited in scope to marketpath.com. We cannot ask for cookies stored from google.com because the browsers (at least the big dogs - IE, Chrome, Firefox, and Safari) will not allow it. If you're still using Mosaic then you're on your own!

Third-party cookies

Third party cookies are cookies created by outside domains, often ad services such as Google, Bing, or Yahoo, but used on your website. These cookies help the ad services recognize the ads you've seen and potentially personalize the ads displayed based on your browsing habits. These adhere to the same safety concerns as regular cookies but aren't controlled by the website including them.

More resources

​Here are several sites where you can learn more about cookies.

http://en.wikipedia.org/wiki/HTTP_cookie

http://www.microsoft.com/info/cookies.mspx

http://support.mozilla.com/en-US/kb/Cookies

http://www.allaboutcookies.org/

Although cookies are a fairly simple technology, you may have some questions about them. If so, please post your question(s) in the comment area below.

 

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4 Reasons You Need a Mobile Website

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Mobile Websites from Marketpath CMSA mobile website or mobile ready website is simply an internet site optimized for viewing on mobile devices or smartphones such as the iPhone, Android or Blackberry.  Because mobile gadgets are smaller than computers (with smaller screens), full websites are often difficult to view and navigate via mobile devices. 

Mobile websites provide a better way for consumers to learn about your organization when they’re on-the-go and typically consist of a “stripped down” version of a website, with less information, prioritized or more important to the mobile user.

Visit the Internet Marketing Dictionary for a detailed definition of a mobile website.

 

So why should your organization develop a mobile site?

1) Because your current site doesn’t work well or look correct on mobile devices

I mentioned this briefly above.  And while it may be obvious, it is also the most significant reason you should consider a mobile site.  Maybe the fonts are too small, or the images too large, or the navigation and layout are too complex or awkward.  Roll over menus that work and look great when viewing from a computer, might be tedious or impossible to use via mobile.  Or, possibly, the site downloads painfully slow on a mobile device.  Regardless of the reason, if your prospect or customer can’t easily use your site or find what they’re looking for (without getting frustrated), they may just try your competitor’s easier to use mobile site!

2) The needs & behavior of a mobile web user are different from a traditional Internet user

While it is critical that your site be easy to view and navigate via mobile, it is also important to realize how mobile users are different from traditional computer web users.  Phone or mobile users are often away from their home or office (or at least away from their computers), with less time to spend surfing or looking for information.  Many times, they have a goal in mind and are looking for very specific information such as a location, news or event, contact, map, product, or schedule.  And often, they only have a few minutes to find what they want.

Because of these differences, your mobile design needs to focus on simplicity, presenting prioritized content that is relevant for the mobile user.  The Mobile Marketing Association suggests a less-is-more design philosophy for mobile web sites, focusing on the 3-5 most important reasons someone will visit your mobile site, and making those items visible upon entry, at the top menu level.  Eliminating side-scrolling and reducing down-scrolling also enhances ease-of-use via mobile.

Mobile Websites and Mobile Marketing3) Mobile internet use is growing rapidly!

Whether you like it or not, more and more people will be accessing your website via mobile devices.  In fact, as of last month (July 2011), 50% of all connections to the internet are from phones and mobile devices.

Microsoft Tag recently developed the infographic to the right to summarize the explosion of the mobile web, which is already a large market, but growing more rapidly by the minute.  If you are still skeptical as to the importance of the mobile web, I’ve included a number of interesting statistics.

  • 70% of the world’s population now have a mobile phone; 87% in the U.S. (per Experian)
  • U.S. children are now more likely to own a mobile phone than a book, with 85% of kids owning a phone as to 73% having books! (National Literacy Trust)
  • 55% of US consumers who purchased a new phone in 2011 bought a smartphone, up from the 34% last year (Nielsen)
  • 38% of US consumers owned a smartphone as of May 2011
  • Daily internet usage via handheld devices jumped from 29% in 2009 to 43% in 2010
  • In the last year Google has seen a 400% increase in the number of mobile searches
  • The #1 access method for local information is now the mobile browser

Despite the growing importance of mobile, less than 5% of businesses have mobile enabled websites today.  In fact, 50% of small businesses have never even checked the appearance or functionality of their site on a Smart Phone!

4) It’s fairly easy to create a mobile website

Assuming the functionality and content from your current site are up to snuff (you know what they say about ASS-U-ME), creating a mobile website is reasonably easy.  This is especially true with tools like Marketpath CMS, or other web content management solutions, that allow you to leverage both your existing website content and content management processes, without having to start from scratch or add new processes to update your mobile site.

Marketpath allows you to easily manage your mobile websites within Marketpath CMS, updating content for both your regular and mobile sites at the same time, while delivering to traditional and mobile formats.

So why not give mobile users what they want and enhance your brand equity and reputation at the same time?

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Being Everything to Everybody

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As a Software-as-a-Service website content management system (CMS) provider, we have to be cautious of trying to be everything to everyone.  The fact is that no CMS is the perfect fit for every website.  We have our niche, WordPress has its niche, and there can even be a place for Microsoft’s SharePoint (if you have the budget and technical staff, of course). 

We have realized that there is a point at which sites grow out of the WordPress niche and graduate into our niche.  We have been pretty successful migrating these sites into our content management system, training users on how to use our CMS, and then supporting them along the way at no extra cost.  This seems to be a perfect fit for small-to-medium sized businesses across the country that need a little more than WordPress can offer.  We are more than happy to play in this space, and our customers seem happy to have found us

More Features...MORE!And while we are continually adding features to Marketpath CMS, either because of new trends on the Internet, new technologies, or customer requests, we realize that, at some point, our customers may grow out of our system – and this is a good thing.  It means that our software probably played a small part in their successful growth, and we’re happy to have been a part of it.

This lesson can most likely be applied to more than just our business.  Have you ever had the problem of trying to add too many features/services/products to meet the demands of a potentially large account instead of sticking to what has made you successful?  Remember, jack of all trades, master of none - right?             

 

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Netflix: How Customers are the New Shareholders

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If you haven't followed the Netflix debacle, here's a quick overview:

  1. In July, Netflix announced it was raising prices on accounts that have both streaming and DVD rentals from $9.99 to $15.98. This actually reflected separate pricing for each service ($7.99 each). Customers were outraged.
     
  2. Netflix almost instantly lost hundreds of thousands of subscribers and was expected to lose a million total - mostly from the DVD-only side. By mid-September, the Netflix stock price was down 20%.
     
  3. Immediately following the stock sell-off and mass cancelation spree, CEO Reed Hastings sent a letter to all subscribers  explaining the reasoning behind the split. The company would be split into two entities, one for streaming (Netflix) and one for DVD's (Qwikster). That quelled some anger but others persisted.
     
  4. Today, amidst the continuing outcries, CEO Hastings announced that there would be no split and the Qwikster initiative would be killed off.

Now how's that for customer complaints turning the tides? Even ten years ago if a company made a major change like this you would have to assemble a small army of protestors and march on their headquarters to get a company to reverse course. Not anymore.

With Facebook, Twitter, blog comments, customer forums, and other social channels you can instantly create an army of a million or more who share your viewpoint. Protesting consumer brands can be incredibly viral. And Netflix' price increase and service changes are no exception.

Here are a few lessons to take away from Netflix' errors:

  1. Test, test, and test again. If you are a public company with a market cap of 5.8 billion dollars, test the Qwikster concept on a small segment of your subscribers. Keep it private and see how many from that group cancel their account as a result. It's insane to think that you would split your company with little input from your customer community. Granted, you're raising prices and that won't go over well anytime. But you never mentioned the split at the time so there was no correlation to the 60% price increase.
     
  2. Don't raise prices 60%. I used Netflix before they offered the streaming service and hung it up after I realized that I could only rent two movies every 8-9 days. That's three days in the mail, 2-3 days at my house, and another 3 days back to Netflix in the mail. Do the math and you can only get 4-6 movies a month. 

    About this time, Blockbuster offered their unlimited DVD rental plan for around $15 per month (2 or 3 DVD's out at a time). I could actually rent movies, watch them, and pick up new movies on my way home. I cut out six days between each change-up. Then they raised prices on this service to $24.99 per month. I dropped out. $15 of entertainment per month was worth it. A 60% increase to $25 was not. Perhaps Netflix should have read their business history books before they made the same change.
     
  3. Honest Communication. ​Netflix has been stuck in a reactive course of action since July. This would have been much simpler if they were more open and honest about their price increase and stagger the plan. Perhaps something like this:

    "Dear Netflix friend, we are working hard to provide you high quality entertainment at a competitive rate. While our costs have risen over the last several years we've kept your fees unchanged. I sincerely wish that we could continue these rates but for us to continue providing great service and great entertainment, we must raise prices to cover our increased costs. We won't do it all at once. Instead we'll make those increases over the next six months to a year and here's what they will look like....."


    See the truthful, planned nature in the response? It's proactive and addresses the issues honestly and straightforward. There will still be repercussions but you will have an informed customer base behind you. Those that love the service might even stick up for you.

With the new power of social media channels, and the potential of major influencers to raise a fuss more quickly than ever, I don't see why any company with an informed customer base would make major changes to their services without testing the waters first. The mass fury of Netflix customers could have been avoided  if they had an approach that was less of a "screw them, they'll deal with it" approach and more of a "hey, we need to make some changes and would like to hear your feedback first" approach. This is all goes back to the 2nd website marketing pillar, engagement. Talk with your customers through the most active channels and don't puke your plans all over them without expecting a backlash.

Customers are the new shareholders. Through social channels they can make your world an awful place to live if you don't provide a good return on their investment.

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Is Your Form Killing Your Conversion Rate?

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Simple Web FormThe purpose of most well-crafted business websites is to convert visitors into sales leads (or customers, if your site is ecommerce). There are many aspects that go into engaging your website's visitors and convincing them to give you their information. Some of these aspects are easy to modify and test, like the placement, size and color of call to action buttons. Others are a little more difficult and costly, such as an overall website design change.  However, the element that your site relies on to convert visitors to leads, the form itself, may be hurting your website's ability to do its job.  Is your form actually discouraging visitors from filling it out?  Here are a few elements of your web form to check.

Too Much Required Information

New visitors to your website don't necessarily trust you yet, so don't expect them to give you the keys to the castle.  Chances are you don't need to know all of the information about a potential customer to start a conversation about your product or service.  If you can get away with just learning their name and email address, perhaps a phone number, then go for it. 

Too Many Form Fields

Even if you're not requiring each form field to be filled out to submit the form, seeing a large form can be discouraging.  Does knowing a client's location really help you prior to speaking with them?  If not, eliminate the field all together and see if the amount of submissions increases.  Try this with other fields that may not be necessary (Fax number, address, multiple phone numbers, title, etc.).

Budget/Invasive Questions

Eliminate the "How much is your budget for this project" question.  Yes, qualifying leads is important; however, this goes back to the trust issue of your website and a potential client.  Chances are they don't want to tell you how much money they have until they've at least talked with you.  There is a good chance your budget question has discouraged a qualified lead from contacting you. Check out this case study done by ClickTale that shows a 20% form abandonment rate due to a budget question.

The takeaway from this article should be a desire to test new formats for your web collect forms to increase conversion rates.  Test, analyze, rinse and repeat until you have found the perfect balance for your web form. 

Do you have experience testing your web forms?  If so, what are your favorite tools?  Leave your feedback in the comments below.     



 

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Google +1 Coming to an Algorithm Near You

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Google +1Earlier this week, Wired.com ran a story about Google exploring the integration of the +1 button data into their search ranking algorithm.  While this is something that most of us in the industry have expected since the launch of the +1 button, it is the first time (to my knowledge) that Google has confirmed it.  


This isn't the first time, however, that Google has looked at social signals as ranking influencers.  They have already begun to use the data received from Twitter to help determine rankings for websites.  Facebook, on the other hand, hasn't allowed Google to have access to its data, which may be one of the reasons why the +1 button was created.  

So, is this Google's plan to force everyone to utilize the +1 button?

In a way, yes.  Google's never-ending search for data has led them to the social sphere.  With people constantly tweeting, liking, and +1'ing, Google can gain more insight into the quality of the websites they are ranking.  Hopefully, as the social influences show their importance, Google will begin to tweak the amount of importance they place on links, especially coming from lower PageRank sites that run rampant with link spam.  

Is this a perfect solution?

No.  Google will need to combat the creation of fake profiles used for +1'ing purposes.  They have already shown their intentions for their new social network, Google+, by allowing users to report fake profiles, but this system may need overhauled if the +1 button becomes a major influencer to their rankings.  Black hat SEO's will relentlessly attempt to scam the system, just like some link building services do today.

Lots of Ranking Factors
Keep in mind there are lots of ranking factors, not just the +1

Where does this leave you, the site owner?

Google changes their algorithm all the time.  Most of these changes are minor, but some aren't.  At the end of the day, you always know that Google is trying to rank the highest quality sites for the terms they deserve to rank for.  Add relevant content to your site, interact genuinely through social media, create landing pages for marketing campaigns, and make sure your website can convert visitors to customers.  Remember, you are the expert in your industry, act like it...but in the mean time I'd go ahead and add Google's +1 button to be safe.

Here are the instructions on how to do it: http://www.google.com/webmasters/+1/button/         

 

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Marketpath Named 2011 Innovation of the Year Finalist

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Marketpath named Techpoint MIRA Award finalist for 2011 Innovation of the YearMarketpath is excited to be named as one of three finalists for the 2011 Innovation of the Year Award as part of Techpoint's 12th annual Mira Awards initiative. The Mira Awards, which recognize excellence and achievement of Indiana's outstanding technology industry performers, annually include some of the technology industry's leading companies and individuals.

Marketpath is being recognized this year for a comprehensive internet marketing solution for automotive dealers, developed in conjunction with DriveVelocity, a Marketpath partner who specializes in marketing automation for the auto industry. The solution, branded "Customer Relation Automation," seamlessly integrates a dealer's website, campaign management, and CRM into a cost-effective and measureable solution to dramatically enhance the dealer's communications and marketing. The groundbreaking system seamlessly integrates previously disparate systems and processes, to drive customer interactions and enhanced service, while more clearly measuring results. Customer Relation Automation communicates and gathers data at key touch-points, providing a personalized, multi-channel experience for a dealer's prospects and customers, adding value and enhancing their experience throughout the customer life-cycle.

Congratulations also to Exact Target and i2iConnect, the other finalists for this year's Innovation of the Year Award. Stayed tuned until May 7th, when the winner will be revealed at the Mira Awards Gala. Marketpath looks forward to developing more innovative web marketing solutions in the future.

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