As a small business owner, you’ve probably asked yourself this question.  With so many social networks out there, and more joining the list every day, it can be downright intimidating to choose the right one(s) and get started.  This post will focus on the big 5 – Facebook, Twitter, LinkedIn, Google+ and the relative newcomer and everyone’s favorite right now, Pinterest.

Facebook

Without a doubt the largest social network on the web, with something like a gazillion users, a major motion picture detailing its rise, and now a $100 Billion IPO, everyone in the world has heard of Facebook.  So, as a business owner, you think more eyeballs = better ROI…right?  Well, maybe not.  Typically, Facebook is utilized by individuals connecting with friends and colleagues.  This mindset of person-to-person, casual interaction, limits the effectiveness of most B2B efforts on Facebook.  B2C companies on the other hand have more success with this, as it’s not uncommon for Facebook users to Like their favorite consumer brands…it’s basically a status symbol.   Millions of people Like Coca-Cola, BMW or their favorite handbag brand, not their HR Company or their web development company.

Twitter

Twitter has grown exponentially since its inception.  Users share ideas, links and images 140 characters at a time.  While the majority of tweets are utter nonsense or completely useless, B2B and B2C companies have found success here.  Connecting with thought leaders within an industry, interacting with competitors or customers, and giving clients the ability to gain instant feedback have all helped Twitter become a necessary part of a content marketing strategy.  The time it takes to run and monitor a twitter account can be pretty nominal with the right tools (and the right company to set it up for you), so it’s a good bet for any business.  Remember, twitter shouldn’t be used as a 1 way megaphone…nobody will care.  Share useful articles, talk about others, and participate in conversations.

LinkedIn

Without a doubt, LinkedIn is strictly a B2B social network.  Professionals use LinkedIn to connect on a business level with colleagues, clients, and people they have worked with.  Because users are in a business mindset when they are on the network, B2B efforts can be effective and useful.  The important point to remember here is that you’re not selling while you’re on this network.  Answer questions, solve problems, become the expert in a group of people and your efforts should be rewarded.

Google+

Google+ is Google’s social network.  Depending on which articles you read, it is either dying or thriving.  It’s hard to say what the network will become, but it is important you keep an eye on it.  Google is using data it gathers from the network and plugging it into its search algorithm to help craft search engine results pages.  The more you share on Google+, the better the odds of ranking for particular terms…or at least that’s what it looks like so far.  All signs point to the fact we'll see more and more integration in the future, so it is probably wise to set up your account now. 

Pinterest

Taking the Internet by storm, Pinterest exploded onto the social networking scene due to its visual nature and simplicity.  The user base has grown extremely quickly, so one again may fall into the “more eyeballs = more leads” mentality.  Before you go jumping into Pinterest though, make sure you have a clear strategy and understanding of what is typically successful here.  Highly visual elements dominate, so your content may need overhauled to fit.  There have been stories of B2B and B2C success here, but the majority of those all revolve around certain industries.  Arts and crafts, recipes, fashion, and home décor are among the top items here, so tread lightly if you’re outside of those industries.

A few key things to remember about getting into social media:

• Be consistent with your updates and conversations
• Be real
• Likes and retweets don’t pay the bills, conversions do…Can you get your followers to take action?

What are your tips for success on these networks?  Join the discussion below.

Traditional outbound marketing and advertising have taken a backseat to “Content Marketing.”  Instead of buying ads, banners, and search rankings, companies all over the web are turning to this relatively new form of attracting and gaining clients and customers.   

     Content marketing is the creation of unique content for use in
     blog posts, videos, white papers, images (infographics), how-to guides,
     case studies, to gain more leads and acquire more customers.

If the content is unique and interesting, the message can spread across the web quickly.  Users and search engines alike have begun to pick up on this trend, bringing their purchasing power or rankings with it, respectively.  Here are a few tips to help you get started:

Dedicate the Time

Just seeing the words “unique content” might make small to medium sized business owners & marketers cringe.  Creating something that is unique and interesting is the most difficult task of the entire process, so don’t try to skip over it.  It is important that your message is clear, concise and entertaining.

Repurpose Content

Once you have content to market, repurpose it in many different forms.  Often times a blog post can be turned into a short video.  Add more data to the blog post and turn it into a case study.  Take that case study and make it visual, via an infographic.  The same topic can be used throughout multiple channels, minimizing the time it takes to create new topics and content. 

Share it

What good is shareable content if nobody can find it in the first place?  None.  Don’t make the mistake of putting up a blog post and expecting people to get there.  Create an email newsletter and/or tweet out links to it.  Have a video?  Put it on YouTube and share it across your social channels.  Have an interesting infographic or image?  Pinterest and Facebook should be your targets. 

So, why is it important?

With the ever evolving search engine algorithms valuing different tactics, having unique and interesting content has always remained important.  Now more than ever Google is focusing on bringing these content creating websites to the top of their rankings.

More content equals more visitors which usually equals more leads (assuming your website isn’t a complete dumpster fire for conversions).   

We’ve covered this topic a bit before on our blog, but recent data that has come to light makes it worth revisiting.  The question is, being a small to medium sized business (SMB), is it time to take a hard look at software-as-a-service (SaaS) for your content management needs?  The short answer – yes.  The longer answer – SaaS CMS platforms have come a long way over the years and provide companies with flexibility and reliability that installed or open-source systems lack. 

It's Time to Consider SaaS CMS

According to CMSWire, it is estimated that 34% of SMBs will become first time adopters, or switch their CMS platforms, to SaaS systems.  This is a massive amount of companies that are looking to tap into the benefits of SaaS CMS platforms that are all willing to pay upwards of $500/month. 

A Few of these benefits include:

No Extra Strain on IT Staff

By tapping into the SaaS model, your IT department can unload tasks associated with web hosting, updates, server patches, product patches, and security flaws to the provider.  With SaaS, any problems that arise are on the shoulders of the provider to fix.

No Worries About Versioning

Ever worry that the outdated version of WordPress that your site is running has a security flaw?  How about that widget that you installed that stopped working with the latest update to your installed system?  With SaaS, these problems are a thing of the past, as updates are rolled out automatically and you don’t have to worry about versioning conflicts.

Easier Budgeting

Open Source or Installed options can often times lead to unexpected bills and hourly charges for updates/fixes.  With SaaS, the monthly expense that you agreed to pay covers all of this.  No longer do you have to worry about budget wrecking invoices.

SMBs are always looking for ways to compete with the “big boys” that have seemingly unlimited resources.  Over the past few years, the adoption of the SaaS model within email marketing, CRM, and social communications (among other verticals) has been huge.  SaaS Content Management systems can (and do) provide the same flexibility, freedom, and power to the SMB market that these early adopted verticals have already shown.

If you’re in the market for a new website content management system, you owe it to yourself to take a serious look at a SaaS platform.     

Google’s Matt Cutts let the cat out of the bag at SXSW this year and explained that Google would be rolling out a change to their algorithm that actually penalized overly optimized websites.  While he didn’t say what Google was considering “overly optimized”, there has been some speculation as to what it could be.

"Stop trying to game the system...write better stuff"

First things first – Too Much Onsite SEO

This will actually be a pretty common find once Google rolls out the change.  For years, people have been taught to put their top priority keywords in the title tags of the pages.  This wasn’t (and still isn’t) a “spammy” tactic, so hopefully the penalty here won’t be too harsh.  The thought process here, however, is that a title tag that is full of keywords isn’t exactly conversational, and therefore hurts the overall usability of the site.  For instance, which one of these sounds better to a searcher:

Website Content Management & eCommerce System | Marketpath CMS

OR

Marketpath CMS – The Easiest Damn Content Management System Available

Personally, I’d click through on #2, and I’d be willing to bet I’m not the only one.  However, traditional onsite SEO (at least the past 5 years of it) would laugh at that title tag.  Using words like “the” “damn” and “available” would be an amateur mistake.  These words are filler words that don’t help my keyword strategy.

Other onsite items to review once the change goes live are things like internal links that all utilize the same anchor text, page structure that doesn’t make sense other than to create more places for keywords, and snippets of text that appeal more to search engines rather than users.

Next – Too Much Offsite SEO

If you’ve contracted with an external search engine optimization firm, there is a good chance that they have built links to your site to boost rankings.  While there has already been a decrease in the importance of links in the overall ranking algorithm, sites with unnatural link profiles may be penalized even further with this update.  I’d be willing to guess that 999 times out of 1000, sites with unnatural link profiles have contracted out and bought links (either directly or indirectly), which is technically against the Google Terms of Service, so it’s only fair to get penalized. 

The thought process here is a natural one.  Google’s goal is to deliver the most relevant content for a search query.  The most relevant content isn’t always delivered because other, less relevant sites may be optimized to rank better.  Removing links from the algorithm and replacing them with other signals might help Google finally achieve what they are trying to do – rank content based on quality, not technical SEO.

Whether or not you agree that sites that are overly optimized should be penalized (we’ve had that argument internally), the change is coming.  The best thing you can do at this moment for your site’s well-being hasn’t changed, however.  Keep an eye on the changes as they are rolled out, read some blogs about those changes, and modify your strategy accordingly.  The heart of your strategy will remain constant, focusing on good content creation and marketing

 

I just finished up with a sales meeting and demo of our product.  The potential customer knows they need help (which is a great first step), but even better, one thing was said that made me note they are ahead of the game when it comes to understanding why they need help (going beyond the usual “we need more traffic” statement).  The company admitted they had no idea what their prospects called their products.  Of course they use their industry lingo, but how many different terms could be used to describe their product,  Judging by how many different synonyms he rattled off in a matter of seconds, I'd say quite a few.

 
You say Potato, I say spud, or tuberous crop, or...get it?

It’s a problem that a lot of companies have…too much technical jargon.  Too much industrial speak.  So, how do you fix it?  Here are a few tips:

Utilize the Google Keyword tool

This tool will allow you to type in what you think people are searching for and present you with a list of other ideas to consider.  Don’t get too hung up on the numerical values here, as this is Google’s “data” that is being displayed.  Their goal is to entice you to purchase these terms via Adwords, so just realize that higher numbers (global search volume and local search volume) are a good thing.

Ask Your Existing Customers

Your existing customer base can give you invaluable information as to what they call your products.  Find out exactly what they refer to them as and begin to build your keyword lists from there.  If you’re in an industry that services many different verticals, make sure you survey someone from each specific niche…this will help tremendously.

Analytics Data

If your site is already equipped with Google Analytics, or some other platform, check out the “Keywords” section of how your visitors have found your site.  Skip over any branded terms, and begin to dig a bit deeper.  Find the terms that only sent 2, 3 or 10 visitors over the month.  There is a good chance that these are appropriate terms, your site just might not be optimized for them quite yet.

Now that you have a bit better idea of how to find out what your customers call your product, now what?  Well, it’s time to build specific content around the new terms.  It’s up to you or your marketing department to decide whether these new phrases warrant static pages on your site, or if they are good blog fodder.  Put that content management system to use and begin adding the revised content to your site. 

 

Everyone’s new favorite social network, Pinterest, has been creating front page news for a few months now.  The site has had an explosion of users and has garnered attention because of it.  And just as anyone who follows this sort of thing closely could predict, with the explosion of users came the marketing expert’s advice on how to use it for business.  There are hundreds of blog posts titled “X ways to use Pinterest for business” and “X has crazy, stupid success on Pinterest, and your business could too!”  Before you go jumping onto the bandwagon, there are a few important things to note.

Pinterest Links are No-Follow

Any links that are created from images are given a no-follow tag.  If you’re not familiar, no-follow tags tell search engine bots to give no value to the site that is being linked, ultimately rendering the link useless for helping with SEO.  So, if you were planning on pinning a bunch of pictures of your products back to a page on your site, just to help with search rankings, spare yourself the trouble…it won’t help. 

Pinterest is all About Being Visual

People aren’t pinning and sharing business related marketing messages, so just sharing what you already have isn’t going to help.  Things that get pinned over and over again are clever images.  Trying to shoehorn your product or services into images may not be the easiest thing in the world, so proceed with caution.

Some Topics Get Shared/Pinned Way More than Others

At the moment, the majority of Pinterest users are women.  I hadn’t heard of the site until my girlfriend refused to give up the laptop for even one minute a few months ago.  She was hooked, and she wasn’t the only one.  My Facebook news feed filled up with content being shared from Pinterest…which was all being shared by women.  The only men that I know that utilize Pinterest can be classified as the “extremely plugged-in” type.   So, with the user-base being predominately women to begin with, it seems that some topics spread much more than others.  Initially, crafting ideas, recipes, fashion, decorating, animals, and funny quotes have dominated people's boards (just look at the homepage and see).  Not saying that every board is the same, or that everyone has the same interests, but these topics seem to be the highest topics of interest on Pinterest (say that 10x fast).  This may change in the future, but it is something to be aware of, if you’re trying to insert your business into people online lives.

I’m not saying that there is zero benefit for brands that utilize Pinterest.  Obviously, sharing content or interesting topics can help boost your brands identity and ultimately the bottom line.  There are some success stories of some businesses utilizing Pinterest to the fullest, but my warning is to proceed with caution.  For every “Look what Zappos did on Twitter” story, there are thousands who spend countless hours to receive nothing in return. 

My general rule of thumb – don’t just join these sites because everyone else is.  Have a plan, analyze the data, and amend accordingly.  Also, have some realistic metrics in place.  None of these extremely popular sites (Facebook, Twitter, Pinterest) become this popular because of businesses joining.  People want to connect with people, so proceed with caution

 

Marketpath is not an SEO company.  We have never tried to be an SEO company.  We will never try to be an SEO company.  Now, if you’re an existing client, you may be saying to yourself “Wait, these guys had an SEO phase during our project…what gives?”  If you’re an avid reader of our blog, you may be thinking to yourself “Two out of every three articles these guys post mentions SEO…what gives?”  Well, both questions would be warranted, but allow me to retort (said in my best Samuel L. Jackson voice, of course).

SEO is Notorious for the “Flavor of the Month”

Keeping up with the changes from Google and the rest of the web in regards to SEO is a full-time job.  Whether it is Google Caffeine, the Panda Update, the introduction of the +1, Google+, Schema.org, or this month’s flavor - Pinterest, keeping up to date with what needs to happen from an SEO standpoint requires an army of people to do well.  It seems that not a month goes by where I’m not reading some article about X product that is “changing the SEO game forever!”, only to not really hear about it a month down the road.  Over the last two months, for instance, focus has shifted from “how to use Google+ for business” to “how to use Pinterest for business”.   We simply don’t have the staff, or the desire, to throw our hat into the ring of these larger SEO firms that do their jobs so well.  Our SEO recommendations go as far as Title Tag creation, help with Meta descriptions, and some content revisions…you know, the basics of what any site should be doing.

We’ve Always Preached the Foundations

Being a software company who creates an easy-to-use content management system, we’ve always preached that creating compelling content is the best way to attract traffic.  Stop trying to game the system by buying links and focus on content.  Write blog posts, build landing pages with links for white papers and case studies, and host webinars on your most popular topics.  Be social.

Lately, SEO companies have been slowly moving away from the secretive tactics they have employed and become more upfront with what works.  Content is once again becoming king, which is a good thing.  Create it, share it, and reap the rewards.

The Long Tail

Competing for highly-sought-after keywords can be extremely expensive.  The truth is, if you’re ranking well for 1-2 highly targeted, highly competitive keywords, you’re probably getting less traffic than someone who ranks for 400-500 highly specific, easy-to-attain keyword phrases.  Blog posts are great for this.  White papers are great for this.  Video is great for this.  A lot of people type in brand new, never before searched phrases into Google every day.  These phrases are the long tail and can really help drive traffic to your site.

SEO is rapidly changing, and will always be rapidly changing.  It may be called different terms, like inbound marketing or search marketing, but at the end of the day the goal of a search engine has remained constant since the beginning of the industry.  Delivering the best, most relevant results for each search query will always be at the core of what search engines are trying to accomplish.  Become the expert in your industry by sharing your knowledge, and you’ll be rewarded.

 

Here at Marketpath, we help companies redesign and launch brand new websites with an easy-to-use content management system on the backend.  One challenge that we often run into, however, is gathering compelling content from our clients.  This is a widespread problem, not limited to just Marketpath’s client base, but to anyone that is redeveloping their online presence.  The dreaded “okay, now what do we say?” question always seems to arise.

Does your content make me want to do this?

Unless you’re paying an outside PR firm or freelance copywriter to write your website copy, it’s going to be left to you and your internal staff.  Once you come to this realization, and a few weeks pass by while you’re waiting for someone to step up and write something awesome,  you’re going to become desperate.  I’d be willing to bet that you’re going to start looking at your old website copy, talking yourself into the “well, it’s not that bad” mindset.  You’ll look at old marketing documents, old sales materials, and start sending it to your website development firm.  If this sounds familiar, I am here to urge you to stop.  Old content on a new site isn’t going to help any more than old content on an old site.  So, what to do?  Here are a few steps to help:

Change your tone of voice

People buy from people.  Stop using buzzwords that you’ve become so accustomed to because they don’t sound natural.  Write like you’re talking to someone you’ve known for years and see what you end up with.  Obviously this depends on the industry (although I always err towards the side of being casual), but humor doesn’t necessarily need to be off limits for your website copy either.  Again, show who you really are, let your personality come through, because after all, people are more likely to do business with people they enjoy working with.

Stop talking about you

I know this sounds counter-intuitive, but talking about you too much on your own website isn’t going to help.  Sure, your company’s history might have a place somewhere on the site, but the whole website shouldn’t be about your mission statement.  Realizing that visitors to your site have a problem that needs solved is the first step to this piece.  Be specific to the problems that you can alleviate.  This will help the visitor feel a bit more engaged, as they see their problems being addressed on your website.

Use a variety of content types

Some people love reading, others don’t.  Some love videos, others work in offices where their computers might not have sound.  Some love images, but not everyone is a picture person.  Realizing this and incorporating a wide variety of content types on your site can help appeal to the masses.  Static pages, blogs, videos, and image galleries all appeal to different parts of the brain.

What are your tips for creating content that is a little more engaging?  Do you have any secrets worth sharing?  Comment below!
 

Are you starting to outgrown your current web content management system or blogging platform? Migrating your website or blog to a new content management system can be an intimidating task, depending on how much content your current site has.  But no matter what the reason for the move (capability, cost, support, etc.), there are a few steps that you should ensure are handled carefully while performing the migration.  First things first:

Get Your Content

Whether this means getting into a database and downloading all of the previous content or posts, or copying the content manually, don’t shut the old site down until you have a copy of everything that you’ve done in the past. 

Grab Your Old Sitemap

You may be building a website from scratch, so a lot of these pages might not be getting transferred to the new system.  That’s okay, this step will make sense, I promise.

Set up New Pages/Posts

Within the new content management system, build out your website like its being built from scratch.  When naming pages, consider the SEO value of each page name (be descriptive, but to the point).  Copy the old blog posts into the new system and take note of how the URL is generated. (www.URL.com/blog/blog-post-title)

Set Up Redirects

This is probably the most important, and often times painstaking piece of migrating to a new CMS.  Each blog post from the old system should be set up as a redirect to the new URL. For instance, if your old blog created URLs like this: blog.URL.com/blog-post-title, but the new CMS creates them like this: www.URL.com/blog/blog-post-title, then you want to make sure you redirect the old URL to the new URL as to not lose any link value.  URLs from the old site (you grabbed that old sitemap, right?) should be setup as redirects to new, corresponding pages on the new site. 

Migrating systems can be a daunting task.  Have a plan before moving forward with any content migration to make sure each detail is preserved, and a whole bunch of 404’s aren’t created in the process.       

Search engine optimization, for many, can be an extremely daunting and intimidating task. Many of our own clients struggle with the very basics when we are building their sites, which is why we help them out in the beginning.  In an effort to help SEO newbies and first-time website owners, I am prescribing the minimum effective dose for SEO.  For anyone not familiar, the minimum effective dose can essentially be defined as the minimum amount of dosage or activity (i.e. change) needed to produce the desired effect. This term is often used in the world of exercise science or pharmacology, but I think that it applies to the world of search engine optimization as well.  Here are three "easier-to-accomplish", but very important tasks that will help the foundations of SEO for any site.

Create an XML Sitemap

This is the easiest task that I can suggest.  Simply put, a sitemap is a list of all the pages on your website that allows users and search engine robots alike to see the “map of your site”.  An XML sitemap is preferred by Google and actually allows you to assign importance for specific pages within your website.  Here is a hint, the homepage should be a 1.0 (the most important).  If you are utilizing an open-source content management system, you can probably find a widget that will create an XML sitemap for you…just beware of what you’re installing (like any widget).  Other content management systems, like Marketpath CMS, automatically create a sitemap for you, so chances are, you’ve already accomplished this step.  Nice Work!

Optimizing the Homepage Title Tag

Arguably the most important piece of on-site architecture, other than great content to support it, your site’s homepage title tag is your first chance to tell users, and Google, the topic of your website.  Implementing your keyword strategy here should be priority number one.  Do some keyword research and make sure that the first words in your homepage’s title tag are the most important for your business, not your company’s name.  Also, don’t exceed 65-69 characters (spaces included), as Google will begin to truncate the listing at this point.  For more information on creating a great title tag, download our free SEO guidebook. 

Content Creation

So you’ve just put in a bunch of hours designing and launching a website…congratulations! Now, it’s time to get to work.  You may be thinking “wait, what?  The company that built our site promised us 1^st page rankings!”  Well, I hate to be the bearer of bad news, but it’s probably not going to happen without a lot more work on your part (especially if you have a brand new domain).  Why is this part of the minimum effective dose SEO prescription?  Because this is one of the least technical SEO strategies that exists.  While it’s not necessarily easy to create good content, you are the expert in your business, so share some of that knowledge and post it via your blog.  Commit to a content creation strategy and you’ll begin to see the desired results.

SEO is not easy, nor should it be.  Search engines like Google are designed to keep out the lower quality sites and provide the best user experience for their customers.  These three tips cover just the very tip of the ever-changing iceberg.  If you have any other basic, or easy to accomplish SEO tasks, feel free to leave them in the comments section.
 

While this is a common feature of the majority of content management systems these days, if your current CMS doesn’t allow you to modify certain on-page elements, it may be time to start shopping around.  Each page within your site should be crafted and optimized with the overall goal of higher rankings and increased traffic in mind.  Here are a few elements to check:

Title Tags

Title tags are probably the easiest, yet most important, element of any page to modify with most Content Management Systems.  Each page within your site should have a well-crafted title tag that you (or your web developer) have written.  Alternatively, in the case of larger sites, or e-commerce sites with lots of products, the content management system should be able to help generate very-friendly tags based upon the page or product name and the overall brand of the website. 

Meta Descriptions

Meta descriptions help increase the click-through rate for search engine listings.  Any given CMS should allow you to modify each page’s meta description within your site.  These are great places for a few quick sentences involving key phrases you’re targeting and a call to action to entice the user to click.

H1 Tags

A good CMS will allow you to simply highlight and style any text within your site with an H, or heading, tag.  An H1 tag should be thought of as the headline of the page and should directly relate to the content on that particular page.  Styling this text should happen automatically, making the job of the content creator much easier.

File Names and Alt Tags

Within your CMS, you’re going to be uploading content.  This content should retain the original file name once upload (assuming that you named your images and videos with applicable key phrases).  Also, when inserting an image onto a page, the option to add Alt Image Text should be presented.  This text will help your odds of being relevant for Google Image searches.

Automated Elements

The elements that should be automated within your CMS for on-page SEO purposes are things like the URL structure, XML Sitemap, and robots.txt file.  The URL that is generated for any given page should be friendly, without creating session IDs, or other unnecessary snippets.  The XML Sitemap and robots.txt file are pretty much strictly for search engines and automatically generated by your CMS.

There are other elements of on-page SEO that are important (content creation, internal linking structure, etc.), but those are at the heart of every CMS.  The elements listed above are extremely important and shouldn’t be a daunting task if you’ve chosen the right CMS for the job.  If you're a bit new to SEO, feel free to download our SEO Whitepaper free of charge.

Over the next few weeks, I will be quickly covering what we are calling "CMS Protips".  This series will feature, in no particular order, a list of tips and tricks to get the most out of your content management system and your website.  Let's get this started! 

Protip #1 - Automate your Homepage's Content

Since your homepage is most likely the most important page on your website, automating a much of the content as possible makes a lot of sense.  This automated content can consist of blog feeds, upcoming events, news, social media content, or any other type of data that may be useful to your visitors.

What Data can you Automate?

Your homepage should reflect the most current message from your company, not the same "Company Overview" paragraph that hasn't changed in years.  This up-to-date content should drive traffic to inner pages of your site where the user is given the opportunity to convert to a customer.  

Automating your homepage's content gives three distinct benefits:

1. Cleaner Overall Look and Feel After Each Update

Pulling in data and formatting it with the already existing content will ensure that the look and feel of your website is kept intact each time your homepage is updated.  Manually editing this content can lead to errors, extra line spaces, and other minor issues that can decrease the effectiveness of your site.

2. Easier Content Management

Managing your content in one place in your CMS and having that propagate throughout your site is the optimal setup for any content manager.  Changing one piece of content will be reflected in each part of the site that uses that data. 

3. More Consistent Usability

Your website visitors will appreciate your website staying consistent throughout their visit.  This is especially helpful if your website has a large ratio of return visitors as they know what information to expect and where to find it quickly.

Obviously there may be some pieces of your homepage that cannot be automated (image galleries, for example).  When you're dealing with one of these, just make sure you're paying special attention when you are updating them.

Stay tuned for Protip #2!
 

For small-to-medium sized B2B companies without dedicated marketing departments, content creation can be a daunting task. You’ve been hearing that content is king for years when it comes to search engine optimization, but you just can’t quite put together a process for creating engaging content.  You may feel like your product or service is self-explanatory enough and doesn’t need to be discussed.  You may feel that your product or service isn’t sexy enough to have a blog post written about it.  Whatever the reason (or excuse), content creation  just isn’t being done…which is hurting your bottom line.  Here are a few easy-to-follow steps that we use at Marketpath to help add to our blog:   

Look Familiar to your Current Process?

Step 1:  Commit to a content creation schedule

Without a schedule, the blog becomes a backseat passenger again to everything else that your day-to-day requires.  Start small – 1 blog post a week for the first 6 weeks and stick to it.  Block out time on your calendar for it.  Commit to it.  Once you have proven to yourself that you’re capable of putting together a blog post, it will become easier…I promise.

Step 2:  Utilize questions from sales meetings as blog post topics

Here is a little secret – if your prospective client has asked you a question in a sales meeting, there is a good chance that he/she has also Googled that same question.  What if you had written a blog that addressed that concern or topic and that customer finds your site?  You’re one step closer to a sale.  There is no secret that people a searching for answers to their questions long before they are ever picking up the phone to find a solution provider – they may not even know your company exists to solve their problem.  Sales questions always make great blog topics.

Step 3:  Write your ideas down as they happen

What a novel idea, right?  But how many times have you had a great idea (for anything, not just a blog post), but don’t record it somehow…pen, paper, voice recording on your iPhone, email, etc?  Once blogging becomes a part of your weekly schedule (because you’re sticking to Step 1, right?), blog topics will begin to pop in your head at random times during the day.  You can never predict when this will happen…Todd Henry, author of The Accidental Creative, has a great perspective on the idea that you can’t force yourself to come up with ideas…it just doesn’t work that way…So when it happens, write it down.

Now, these three steps won’t necessarily make you the next best-selling author, or a top 50 blogger, but they will help you get started into the world of content creation.  Keep in mind that each post should be engaging, and provide value to the reader.  If you’re struggling with this sort of thing, it might be time to reach out to a professional new media agency for some help.

As a Software-as-a-Service website content management system (CMS) provider, we have to be cautious of trying to be everything to everyone.  The fact is that no CMS is the perfect fit for every website.  We have our niche, WordPress has its niche, and there can even be a place for Microsoft’s SharePoint (if you have the budget and technical staff, of course). 

We have realized that there is a point at which sites grow out of the WordPress niche and graduate into our niche.  We have been pretty successful migrating these sites into our content management system, training users on how to use our CMS, and then supporting them along the way at no extra cost.  This seems to be a perfect fit for small-to-medium sized businesses across the country that need a little more than WordPress can offer.  We are more than happy to play in this space, and our customers seem happy to have found us. 

And while we are continually adding features to Marketpath CMS, either because of new trends on the Internet, new technologies, or customer requests, we realize that, at some point, our customers may grow out of our system – and this is a good thing.  It means that our software probably played a small part in their successful growth, and we’re happy to have been a part of it.

This lesson can most likely be applied to more than just our business.  Have you ever had the problem of trying to add too many features/services/products to meet the demands of a potentially large account instead of sticking to what has made you successful?  Remember, jack of all trades, master of none - right?             

A lot of times, before we can implement our content management system, our clients ask us to redesign their website.  While we are always happy to provide this service to our clients, I wanted to cover a few of the aspects of what makes a website design successful.  It goes far beyond pretty pictures and colors and dives into what truly makes your business work, focusing on your business goals, objectives and visitor behavior. Here are five items to take into consideration before and during your website redesign process.

Website Design is a Hands-on Process

1. Clearly Branded and Aligned with Business Goals

All too often a website can become outdated and out of line with the company that it represents.  As your business grows, matures, and inevitably changes, your website should reflect those business goals immediately.  Keep the focus of your website on your primary offerings, which will help clearly communicate your position, your brand, and your value proposition.

Tips:

Your logo should be visible on every page of your site, preferably in the same location (and linked back to your homepage)

Each business goal should have a clearly labeled section of the website

Consistently use the same tag lines that are familiar to your brand

2. Easily Used by First Time Visitor

Using an analytics tool, such as Google Analytics, you should be able to see how many of your visitors are new, and how many are return visitors.  Keeping your websites design focus on simplicity and usability will help the first-timer navigate your website and hopefully find what they are looking for (contact info, product info, service offerings, etc).  When in doubt, subscribe to the KISS principle (Keep It Simple, Stupid). 

Tips:

This can be difficult, but try to take yourself out of the day to day mindset of your current schedule.  You know everything about your company, but your visitor (especially first-timer) doesn’t.  Simple language, clearly labeled sections of the website, and easy to navigate menus can all help increase the value of the user experience.  If you can say what you need to say in a sentence rather than a paragraph, it might be helpful to do so.

3. Designed with Conversion in Mind

Today’s websites are more powerful than ever when it comes to increasing sales and leads.  Your website’s design is an integral part in getting people from “website visitor” to “prospective buyer”.  To do this, each page should have its own conversion element that allows a user to interact with your website and take the next step in the business relationship.

Tips:

Keep the conversion elements above the fold.  If they are in plain view, they are more likely to be clicked on.

Use big buttons and bright (complimentary) colors to attract attention

Keep your online forms simple (asking for too much info is intrusive)

4. Search Engine Optimization Kept At Forefront

On-page search engine optimization (SEO) is important, not only for search engines, but for users.  On-page SEO can be looked at as the foundation of organization of your site.  Clearly labeling pages with Title Tags and nicely designed H1 tags can help users flow through to their desired content, increasing the amount of page views and reducing bounce rate at the same time. 

Tips:

Utilize text based menus (not images)

Clearly label each page with Title Tags, H1 Tags, Meta Descriptions, and Alt Text

Don’t rely on Flash, as search engines and mobile devices don’t play well with it

Think of your website in an outline format and mimic that same page structure and hierarchy for your sitemap 

5. Professionalism

This should go without saying, but your website often times crafts the first impression of your company.  If you haven’t looked at redesigning your site in a couple of years, put yourself in a prospective buyer's shoes and visit your site.  Would you buy from you?  Your website should be impressive, clearly state your message, and be up to date with the latest information.  What does your current website say about your company? 

Tips:

Utilize a professional graphic designer, not your brother’s wife’s 2^nd cousin that took a class one time.  Just keep in mind that you are going to get what you pay for.

Employ the use of a content management system that allows you to keep your website up to date without relying on a technical person

Since the idea of Software-as-a-Service (SaaS) has been around for quite a few years, the benefits have become pretty well known.  The SaaS proponents stand behind the lower cost of entry, the speed of implementation and availability of the software (not installed).  I wanted to dig a little deeper and take a look at some of the lesser known benefits of the Software-as-a-Service model.

No IT Staff Necessary

Many small to medium sized business don't have internal IT staff, which makes them a perfect candidate for SaaS adoption.  In the world of web content management systems, an often-used alternative to SaaS is the Open Source platform (Joomla, Drupal, Wordpress ,etc).  While these programs have their place in the market, they are often written for "geeks" by "geeks".  We have helped numerous companies and organizations migrate away from these platforms after they have become frustrated with their supposedly "easy-to-use" open source system. Without internal IT staff, simplicity should become a major factor in the decision making process.  

Frees Up IT Staff Time

If you do have the luxury of having an in-house IT staff, they are probably strapped for time and bogged down with multiple duties.  Off-loading some of the workload of maintaining a web hosting server and a website is a quick, and usually cost-effective way, to make your IT staff more effective.  Utilizing an easy-to-use, SaaS content management system allows your marketing staff to take control of the most powerful marketing tool at your disposal, your website.  Keeping your IT staff out of your marketing efforts is essential to your online success. 

Eliminates Frustrating Maintenance

SaaS products can be quickly and easily patched and upgraded by the company responsible for the software, eliminating time-consuming maintenance for the customer.  Because SaaS products are built around one central core, applying a patch to it remedies any problems that may be occurring for all of the users.  There is no need to worry about software versioning, expensive updates, or in-house hardware problems.   

Less Learning Curve (Typically)

Because SaaS products are web-based, users typically latch onto them faster than installed software.  We all use the Internet every day, whether it be for browsing, shopping, or connecting with people, we have all become accustomed to web-based interfaces.  SaaS products piggy-back off this familiar look and feel, making the learning curve much less intimidating.

Never Out of Date

Subscribing to a Software-as-a-Service platform grants you a free pass to each and every update that is released for the software.  You can rest assured that you are getting the latest technology each and every time that you log onto the system.  This allows you to focus on completing your tasks, not wondering if the system will work.

Which SaaS products do you utilize?  What are some of the pros (or cons) that you see in the service offering? 

The purpose of most well-crafted business websites is to convert visitors into sales leads (or customers, if your site is ecommerce). There are many aspects that go into engaging your website's visitors and convincing them to give you their information. Some of these aspects are easy to modify and test, like the placement, size and color of call to action buttons. Others are a little more difficult and costly, such as an overall website design change.  However, the element that your site relies on to convert visitors to leads, the form itself, may be hurting your website's ability to do its job.  Is your form actually discouraging visitors from filling it out?  Here are a few elements of your web form to check.

Too Much Required Information

New visitors to your website don't necessarily trust you yet, so don't expect them to give you the keys to the castle.  Chances are you don't need to know all of the information about a potential customer to start a conversation about your product or service.  If you can get away with just learning their name and email address, perhaps a phone number, then go for it. 

Too Many Form Fields

Even if you're not requiring each form field to be filled out to submit the form, seeing a large form can be discouraging.  Does knowing a client's location really help you prior to speaking with them?  If not, eliminate the field all together and see if the amount of submissions increases.  Try this with other fields that may not be necessary (Fax number, address, multiple phone numbers, title, etc.).

Budget/Invasive Questions

Eliminate the "How much is your budget for this project" question.  Yes, qualifying leads is important; however, this goes back to the trust issue of your website and a potential client.  Chances are they don't want to tell you how much money they have until they've at least talked with you.  There is a good chance your budget question has discouraged a qualified lead from contacting you. Check out this case study done by ClickTale that shows a 20% form abandonment rate due to a budget question.

The takeaway from this article should be a desire to test new formats for your web collect forms to increase conversion rates.  Test, analyze, rinse and repeat until you have found the perfect balance for your web form. 

Do you have experience testing your web forms?  If so, what are your favorite tools?  Leave your feedback in the comments below.     



 

Earlier this week, Wired.com ran a story about Google exploring the integration of the +1 button data into their search ranking algorithm.  While this is something that most of us in the industry have expected since the launch of the +1 button, it is the first time (to my knowledge) that Google has confirmed it.  

This isn't the first time, however, that Google has looked at social signals as ranking influencers.  They have already begun to use the data received from Twitter to help determine rankings for websites.  Facebook, on the other hand, hasn't allowed Google to have access to its data, which may be one of the reasons why the +1 button was created.  

So, is this Google's plan to force everyone to utilize the +1 button?

In a way, yes.  Google's never-ending search for data has led them to the social sphere.  With people constantly tweeting, liking, and +1'ing, Google can gain more insight into the quality of the websites they are ranking.  Hopefully, as the social influences show their importance, Google will begin to tweak the amount of importance they place on links, especially coming from lower PageRank sites that run rampant with link spam.  

Is this a perfect solution?

No.  Google will need to combat the creation of fake profiles used for +1'ing purposes.  They have already shown their intentions for their new social network, Google+, by allowing users to report fake profiles, but this system may need overhauled if the +1 button becomes a major influencer to their rankings.  Black hat SEO's will relentlessly attempt to scam the system, just like some link building services do today.

Keep in mind there are lots of ranking factors, not just the +1

Where does this leave you, the site owner?

Google changes their algorithm all the time.  Most of these changes are minor, but some aren't.  At the end of the day, you always know that Google is trying to rank the highest quality sites for the terms they deserve to rank for.  Add relevant content to your site, interact genuinely through social media, create landing pages for marketing campaigns, and make sure your website can convert visitors to customers.  Remember, you are the expert in your industry, act like it...but in the mean time I'd go ahead and add Google's +1 button to be safe.

Here are the instructions on how to do it: http://www.google.com/webmasters/+1/button/